Talented IT professionals have the power to help organisations reach new heights through the development of smart processes and systems.
The Diploma in IT Service Management (DSM) equips you with the skills you need to improve business operations while providing value to users and customers.
What will you learn in the DSM? This programme will help you gain a combination of technical and process skills as you develop an understanding of how businesses operate. You will also learn the fine art of optimising efficiency and performance using complex IT systems, allowing you to design and implement optimised IT services.
With our own suite of laboratories featuring industry-standard software right here on campus, you will receive plenty of hands-on training. In addition, industry attachments with companies such as NCS and Teleperformance Singapore will allow you to gain valuable real-world experience.
Businesses across the globe rely on IT professionals who can utilise IT to improve business operations while delivering the best possible service. Successful organisations ensure that their IT services provide value to both users and customers.
The Diploma in IT Service Management (DSM) is designed to groom you into a skilled IT professional who can manage clients, provide value-added service, and handle multifaceted IT projects. You will develop a combination of technical and process skills and an understanding of how businesses operate. Hands-on training using relevant software in our advanced laboratories will enable you to use complex IT systems to optimise efficiency and performance.
Internships with companies such as IBM, NCS, and Teleperformance Singapore will allow you to gain valuable real-world work experience. In addition, we will prepare you to pursue industry certification to enhance your ability to contribute to the IT services sector.
With funding for students from the Infocomm Development Authority of Singapore, this is a sector with many career prospects. DSM graduates are well prepared to serve clients across different industries in roles such as:
For more information about university pathways, visit RP's Further Studies.
To find out more about how you can apply for this diploma, visit Republic Poly's Admissions page.
Want to find out more about the school that offers this diploma? Then drop by the School of Infocomm's homepage now!
The course consists of general modules, discipline modules, and specialisation modules. Year 1 covers general modules such as Introduction to Programming and Mathematics. Year 2 focuses on discipline modules such as Web Application Development, and Database Systems. In year 3, you will go on to take specialisation modules and undergo the industry orientation programme.
Each module is equivalent to 4 modular credits (MC).
8 compulsory modules:
B102 Organisational Behaviour
C105 Introduction to Programming
C111 New Media Communications
G101 Cognitive Processes and Problem Solving
G107 Effective Communication
8 compulsory modules:
C202 Systems Analysis and Design
C203 Web Application Development
C207 Database Systems
C208 Object-Oriented Programming
C225 Data Communications and Networking
C226 Operating System Concepts
C235 IT Security and Management
C352 Management Information Systems
Select 5 modules from the following list:
C303 IT Project Management
C322 Network and Data Centre Management
C356 Business Process Modelling
C381 IT Service Operations
C382 IT Service Delivery
C383 ITIL Foundation
3 compulsory modules:
/ G311 Industry ProjectG901 Character and Citizenship EducationC931 Industry Immersion Programme (20 MC)
Select 1 module from the following list:
B215 Financial Accounting
B221 Human Resource Management
B320 Business Finance
C306 Data Structures and Algorithms
C327 Internet Server Technologies
C328 Network Infrastructure
C333 Business Continuity Technologies
C335 Network Security
Obtain a total of 4 modular credits from the prescribed range of modules offered by the Schools and Centre in RP.
Table 1: Minimum Entry Requirements
Any two other subjects
Note: To be eligible for admission, you must also have sat for one subject listed in the 2nd group of relevant subjects for the ELR2B2-C Aggregate Type.
Table 2: Aggregate Type
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To graduate with a Diploma in IT Service Management, you must complete a total of 120 modular credits. You should be able to do this within three years of enrolment if you successfully complete a minimum of 20 modular credits, or its equivalent, per semester.