RP's Service Intent and Behaviours
Service Intent
Together we build an RP community that we are proud of; we recognise the needs of individuals and strive to deliver a caring, enriching and delightful experience.
Service Behaviours
Our Desired Service Behaviours are aligned to our Core Values.
Core Values
(Service Attributes) |
Service Behaviours |
| Excellence |
I will continuously improve myself to give my best to customers. |
| Customer-oriented |
I care for my customers and have their interest at heart:
- personalise my response to
meet my customers' needs;
- seek first to understand and
then be understood.
|
| Initiative |
I go the extra mile and exceed customers' expectations. I practice "no wrong door" policy in dealing with customers.
|
| Teamwork |
We celebrate success together. We support each other in good and bad times.
|
| Ethics |
I will be fair and transparent in my dealings with customers. I treat all my customers with respect.
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