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  • RP's Service Intent and Behaviours

    Service Intent

    Together we build an RP community that we are proud of; we recognise the needs of individuals and strive to deliver a caring, enriching and delightful experience.

    Service Behaviours

    Our DesiredService Behaviours are aligned to our Core Values.

    Core Values
    (Service Attributes)
     
    Service Behaviours 
    Excellence  I will continuously improve myself to give my best to customers.
    Customer-oriented  I care for my customers and have their interest at heart:
    - personalise my response to  meet my customers' needs;
    - seek first to understand and  then be understood.
    Initiative I go the extra mile and exceed customers' expectations.

    I practice "no wrong door" policy in dealing with customers. 
    Teamwork  We celebrate success together.

    We support each other in good and bad times.
    Ethics  I will be fair and transparent in my dealings with customers.

    I treat all my customers with respect.

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