Diploma in Customer Relationship and Service Management
To fulfill the requirements for the full time diploma, students need to successfully complete a total of 30 modules. The course structure follows RP’s typical diploma architecture of a foundational year followed by a second year of core discipline modules. The programme is completed with a third year for specialisation. The course structure of the diploma is given in the following table:
Table 2: Course Structure for the DCRSM
Matriculated in Year 2009
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1)
Core-General
Ten (10) compulsory module units
2)
Core-Discipline
Nine (9) compulsory module units
3)
Core-Specialisation
Four (4) compulsory module units
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4) Electives
Students are required to select any two modules from the following, subject to Programme Chair’s approval.
5) Freely Chosen Modules
Select 1 module units from the entire range of modules offered by Schools and Centres, subject to Programme Chair's approval.
6) Industry Orientation Programme (IOP)
Four (4) module units
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