Diploma in Customer Relationship and Service Management (R34)
To fulfil the requirements for the full-time diploma, students need to successfully complete a total of
124 modular credits (MC) or equivalent of 31
modules. Each module is worth 4 MCs. The course consists of foundation modules, discipline modules and specialisation modules. The course structure is as follows:
Table 2: Course Structure for the DCRSM
Matriculating in Year 2011
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1)
General Modules
(24 MC)
6 compulsory modules:
2) Discipline
Modules
(36 MC)
9 compulsory modules:
3) Specialisation
Modules
Regular Track
(32 MC)
8 compulsory modules:
Specialisation Track (Theme Park and Attraction Management)
(32 MC)
8 compulsory modules:
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4) Elective Module
Regular Track
(4 MC)
Select 1 module from the following list:
Specialisation Track (Theme Park and Attraction Management)
(4 MC)
Select 1 module from the following list:
5) Freely Chosen Module (4 MC)
Select 1 module from the entire range of modules offered by the Schools and Centres in RP.
6) Industry Orientation Programme
(IOP)
(24 MC)
6 compulsory modules:
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