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home our courses events and hospitality management customer relationship and service management
 

Diploma in Customer Relationship and Service Management (R34)

Entry Requirements (for AY2011 admissions)

Entry Requirements (GCE 'O' Level Holders)

To be eligible for consideration for admission to the course, applicants must obtain 26 points or better for the net ELR2B2 aggregate score (i.e. English Language, 2 relevant subjects and 2 other best subjects, including CCA Bonus Points) and meet the entry requirements as shown below. CCA cannot be used in meeting the minimum entry requirements.

Table 1a: Entry Requirements for R34 Diploma in Customer Relationship and Service Management

Subject Grade
a. English Language Grade 1-6
b. Mathematics (Elementary/Additional) Grade 1-6
c. Any three other subjects excluding CCA

Note: To be eligible for selection, you must have sat for at least one of the following subjects:

  • Art / Art & Design
  • Business Studies
  • Combined Humanities
  • Commerce/Commercial Studies
  • Economics
  • Geography
  • Higher Art
  • Higher Music
  • History
  • Introduction to Enterprise Development
  • Literature in English/ Chinese/Malay/Tamil
  • Media Studies (English Language)
  • Music
  • Principles of Accounts
Grade 1-6

Entry Requirements (ITE Holders)

Table 1b: Entry Requirements  

Qualifications GPA
Higher NITEC
BS82 Higher NITEC/Industrial Technician Certificate Banking Services >=2.0
BS83 Higher NITEC/Industrial Technician Certificate Hospitality Operations >=2.0
BS84 Higher NITEC/Industrial Technician Certificate Business Studies (Event Management) >=2.0
BS85 Higher NITEC/Industrial Technician Certificate Accounting >=2.0
BS86 Higher NITEC/Industrial Technician Certificate Business Studies (Administration) >=2.0
BS87 Higher NITEC/Industrial Technician Certificate Integrated Logistics Management >=2.0
BS88 Higher NITEC/Industrial Technician Certificate Business Information Technology >=2.0
BS89 Higher NITEC/Industrial Technician Certificate Business Studies (Sport Management) >=2.0
BS90 Higher NITEC/Industrial Technician Certificate Business Studies (Service Management) >=2.0
IT65 Higher NITEC/Industrial Technician Certificate Leisure & Travel Operations >=2.0

events and hospitality management courses
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Introduction
Entry Requirements
Course Structure
Graduation Criteria