Service Intent

Service Intent

Together we build an RP community that we are proud of; we recognise the needs of individuals and strive to deliver a caring, enriching and delightful experience.

     

Service Behaviour

Our Desired Service Behaviours are aligned to our Core Values:

     

Core Value

(Service Attribute)

Service Behaviour for One-Stop Centre

Excellence

I will strive to provide accurate information to my customers.

Customer-Oriented

I will greet and thank all my customers with a smile.

Initiative

I will anticipate my customers’ needs.

I will offer help to my colleagues when they are uncertain about work.

Teamwork

I will readily share relevant information with my colleagues.

Ethics

I will not judge my customers and be fair to all.