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OSC Administrative Associate (AA) Rates - Please email onestop@rp.edu.sg for further details

CORPORATE AND CUSTOMER SERVICE

CALL CENTRE
TASK RATE
Call pick up 2 WU per hour
● Answering of calls  
● Forwarding of escalations  
● Making calls back (if necessary)  
Escalation follow up 1/6 WU per follow up
● Following up on phone call/counter escalations via emails  
E-NOTICE
TASK RATE
● Creation and Uploading of Events CODs 1 WU per 2 orders
● Creation of content (graphics) 1 WU per 4 orders
● Uploading of content (still images/posters) 1 WU per 3 orders
● Uploading of content (videos) 1 WU per 2 orders
● Video file conversion (approximately 1 – 3 min) 1 WU per order
Video File Conversion 3 WU per event
● Pick up file from P Drive  
● Convert from .mod to .wmv format  
● Liaise with Requestor create Folder to store .wmv file for requestor to retrieve  
FAQs
TASK RATE
Creation of FAQ master question 1 WU per 15 questions
Deletion of FAQ inbox questions *to be performed on-site
Deletion of FAQ question 1 WU per 20 questions
Forward and Follow Up of FAQ inbox questions 1 WU per 20 questions 
Update of FAQ question  1 WU per 20 questions 
Processing/Deletion of FAQ inbox questions 1 WU per 25 questions
MAILBOXES
TASK RATE
Enquiry_cpd@rp.sg 1/3 WU per email
●  Forwarding emails to the relevant staff  
Faxes 5/18 WU per email
● Forwarding faxes in email form to the relevant staff  
 QSM@rp.sg 1 WU per 3 emails
●  Forwarding emails to the relevant staff  
●  closing the loop  
Responds Time Collation for mailboxes
(By AA with Disabilities)		 50 WU per mailbox
●  Collate monthly average response time  
●  Collate % of responses that meet within 4 working hours response requirement  
● Collate % of responses that meet the 4 hours & 8 working hours response requirement  
Response time collation 10 WU per mailbox/20 WU per mailbox*
● Collate monthly average response time  
● Collate % of responses that meet within 4 working hours response requirement  
● Collate % of responses that meet the 4 hours & 8 working hours response requirement  
* For department who are not practising Closure of enquiries.
   
ONE-STOP CALENDAR
TASK RATE
Creation/Update of events 1/6 WU per calendar event
Forwarding of Candidate Documents 1/3 WU per document forward
WEBSITES
TASK RATE
Adding or Modifying Script on a Webpage 18 WU per page
Creating Module Description a Website 7 WU per module description 
Creation of compliments for OSC website 1/3 WU per compliment
Creating New Webpage on an Existing Website 13 WU per page
(inclusive of text, hyperlink, uploading of document/video and creating new design, etc)
Creating Sub-page for a Website 10 WU per page
(creating new webpage on an existing website, without changing the design)
Creation of webpages 2 WU per webpage
Customising Search Engine on Webpages 170 WU
(one-off charge)
Designing and Producing a Microsite 160 WU/ 20 WU per additional page
[inclusive of conceptualisation and template
(1 homepage, 1 sub-page)]
Editing Article 26 WU per article
(for 100 words or less)
Editing Article 33 WU per article
(for more than 100 words)
Editing Existing a Webpage 5 WU per page
Editing Module Description 3 WU per module description
Fixing Error on an Existing Webpage 5 WU
● (inclusive of navigation, text, document, etc)
Improving Search Engine 1 WU per item
● (Adding refinements and labels)
Monitoring of RP webpages 2 WU per webpage
● outdated information
● wrong information
● wrong language
● bad links
● following up action with the information owner
Modifying Search Engine to Script 55 WU
(one-off charge)
myrp.sg 1 WU per 5 announcements
● Uploading of announcements
rp.sg 26 WU per article
● Uploading and editing of articles less than or equal to 100 words
(including resizing of photos)
rp.sg 33 WU per article
● Uploading and editing of articles more than 100 words
(including resizing of photos)
Updating Colour Scheme of the Entire Website 10 WU
(one-off charge)
Updating Content/Layout on a Website 5 WU
(inclusive of updating of navigation and text, etc)
Uploading a Flash Script on Website 8 WU
(one-off charge)
Uploading/Updating a Document/Graphics/Static Banner on Website 13 WU
(inclusive of hyperlink, text, images, etc)
Uploading/Updating of Website Banner 1/2 WU per banner/COD
● Editing of coding for website banner/COD  
weblog.rp.sg 6 WU per article
● Uploading and editing of articles less than or equal to 50 words
(including resizing of photos)
weblog.rp.sg 9 WU per article
● Uploading and editing of articles more than 50 words
(including resizing of photos)

EVENTS AND TECHNICAL SUPPORT

EVENTS 
TASK RATE
Additional Copies of VCD/ DVD $30 per piece
 Carpark label  
● Liaising with OES for their confirmation 5/18 WU per label
● Customising of guest car park label
● Sending the car park label to the guest
Collation on Usage Report for Booklink/Printing Shop services 15WU per collation
● Collate monthly stationery/printing usage report  
 Events Signage 1 WU per event
● Liaising with requestors and preparation of signage templates
● Route planning for each set of event signage
● Liaising with on-site staff for deployment of signage
Event Videography 90 WU per half day
(full day: 0900 - 1800, inclusive of 1 hour lunch) 160 WU per full day
  30 WU per additional overtime hour
  (RP Full-Time Staff Will Certify)
Notice Board 4 WU per event
● Liaising with requestors
● Notice board space usage planning for each set of notice
● Liaising with on-site staff for deployment of signage
 Video Editing 25 WU per hour
 (inclusive of one editor with video editing suite and a set of DVD)  (RP Full-Time Staff Will Certify)
 Video Production 13 WU per hour
 (inclusive of meeting, conceptualisation and planning on site) (RP Full-Time Staff Will Certify)
   
SMARTCARDS  
TASK RATE
Attendance Taking 1 WU per 6 request
● Accepting and scheduling of Attendance Taking
● Sending of Attendance List after the event
AA Locker 1/6 WU per transaction
● Issuing and returning of locker to the staff whenever there is a request. 
● Providing the necessary instruction to the staff to operate the locker.
Clearance of Existing Staff 5/18 WU per staff
● Email exiting staff the list of items that they are required to return.  
● Clear staff with no outstanding items from the Staff Entrance/Exit System.  
 Staff Card 1/6 WU per staff
● Compiling of printing data in excel formal.
● Pick up photos from P Drive
Staff Name Card 5/18 WU per staff
● Compiling of printing data in excel format
● Liaising with the vendor to provide artwork and verification that the data is accurate before printing
● Inform the respective staff when the name card has been delivered.
 Staff Registry 3 WU per POD
● Updating of the staff registry to be printed and place in the POD office on a quarterly basis.
 Staff/Student Ez-link Card data 1/6 WU per staff/student
● Checking from the database, the details of students whose details is not reflected when they tap card.
● Check with the staff/student on their problem advise them to update their card.
 Workstation List 1 WU per POD
● Updating of the .all-POD listing to reflect the respective staff in each POD on a monthly basis.
OTHERS
TASK RATE
Editing Staff Profile 5 WU per profile