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Republic Polytechnic
Infocomm

C381 AI Ops and Service Essentials

This module equips students with the knowledge and practical skills to manage IT service operations effectively, ensuring consistent, responsive, and reliable delivery in support of business needs and goals.

Students will learn to apply the IT Infrastructure Library (ITIL) framework and DevOps practices to manage IT services, while leveraging artificial intelligence (AI) and automation to enhance operational efficiency and service delivery.