Skip to main content

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the ScamShield website.

Republic Polytechnic
Supply Chain Management

Chatbot with Global Trade Harmonised System (HS) Product Code Search Engine

A chatbot with an HS product code search engine that identifies the closest match of the HS code to the product based on the product name or description from consumers.

Screenshot of a chat interface for FFAssistant-US, providing HS code information.

Technology overview

Freight forwarders usually spend a considerable amount of time answering queries from customers on the products’ Harmonised System (HS) Codes*. A smart chatbot with the HS product code search engine is developed to answer these common queries from the customers. Customers will simply need to enter the product name or description; the unique algorithm in this HS product code search engine will be able to identify the closest match to their product. Detailed and ambiguous descriptions provided by users will be deciphered by the product search engine. Systematic step-by-step guidance and search priorities will be presented to users on the best option to make.

*The Harmonised System (HS) is a global product classification system. To export a product, the HS code of the product is required.

Technology features

  • Utilise machine learning with advanced search algorithms.

  • In comparison with the 3 global HS Codes product search engines, this technology can return relevant and accurate search results within a shorter time.

  • Provide an accurate product classification leading to compliance and tariffs declaration.

  • Adhere to the latest HS Codes classifications.

Potential applications

  • E-commerce companies importing or exporting products

  • Logistics providers handling trade documentation

  • Regional global trade initiatives

  • Country customs

  • Global trade software companies

Benefits

  • Easy user interface.

  • Time-saving and higher accuracy.

  • Wider coverage as it is connected to multiple product classification databases.

  • Consistent and accurate trade import and export product declarations.

Commercialisation

  • This technology is available for industry partners for collaborations and licensing.

Partner with us today

Get in touch with us today for more information and collaboration opportunities!  

Contact us

Back to top