Chatbot with Global Trade Harmonised System (HS) Product Code Search Engine
A chatbot with an HS product code search engine that identifies the closest match of the HS code to the product based on the product name or description from consumers.

Technology overview
Freight forwarders usually spend a considerable amount of time answering queries from customers on the products’ Harmonised System (HS) Codes*. A smart chatbot with the HS product code search engine is developed to answer these common queries from the customers. Customers will simply need to enter the product name or description; the unique algorithm in this HS product code search engine will be able to identify the closest match to their product. Detailed and ambiguous descriptions provided by users will be deciphered by the product search engine. Systematic step-by-step guidance and search priorities will be presented to users on the best option to make.
*The Harmonised System (HS) is a global product classification system. To export a product, the HS code of the product is required.
Technology features
Utilise machine learning with advanced search algorithms.
In comparison with the 3 global HS Codes product search engines, this technology can return relevant and accurate search results within a shorter time.
Provide an accurate product classification leading to compliance and tariffs declaration.
Adhere to the latest HS Codes classifications.
Potential applications
E-commerce companies importing or exporting products
Logistics providers handling trade documentation
Regional global trade initiatives
Country customs
Global trade software companies
Benefits
Easy user interface.
Time-saving and higher accuracy.
Wider coverage as it is connected to multiple product classification databases.
Consistent and accurate trade import and export product declarations.
Commercialisation
This technology is available for industry partners for collaborations and licensing.
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