Specialist Diploma in Aviation Management and Services

Airport Engineering and Operations

This module provides an insight into how an aerodrome operator can ensure both high serviceability and efficient operations of all its airport facilities. In airport engineering, students will be able to explain the maintenance of airport infrastructure, operational standards for airport facilities and routine maintenance procedures of the organisation.

In airport operations, students can relate to the duties of an Airport Operation Centre, the different emergencies in the aviation industry, the notification processes for accidents, and the corresponding classifications and Standard Operating Procedures.

Airside Operations and Ramp Services

This module provides an insight into a wide array of airside and ramp activities. In airside operations, students will be able to comprehend the different operational procedures, airside and runway safety standards, human factors, signs and markings, and wildlife management.

In ramp services, students will learn about aircraft turnaround, underwing and overwing activities, ramp security, and the equipment used for these ramp activities. Airport Collaborative Decision Making (ACDM) will be studied to understand the synergies and how these activities are closely intertwined.

Load Control and Air Cargo Operations

This module provides an insight into safe and efficient operations required in both load control and air cargo. In load control, students will be able to employ key concepts in aircraft load planning to evaluate various aircraft performance indicators. They will also be able to prepare the different types of load sheets and calculate aircraft weight and balance.

In air cargo, students will be able to explain pre-loading, post-loading and post-charging documentation, cargo security check processes, cargo receipt and inspection, and air cargo warehousing operations.

Passenger Services Management

This module provides an insight into the service quality requirements and standards in the aviation industry. Students will be able to discuss the different operational procedures and processes in passenger flow and analyse performance measures to determine how passengers are handled.

Students will be able to apply operational brand concepts and standards to the aviation industry and examine how these standards can be used to improve the competitiveness of the airport and airlines. This module also equips students on how different countries have adopted various technologies in expediting passenger flow.

Aircraft and Flight Operations

This module provides an insight into the heart of an airline, whereby pilots and flight dispatchers ensure safe and efficient aircraft performance during all phases of its flight. In aircraft operations, students will recognise the variables affecting optimal aircraft performance, interpret flight data, navigation charts and fuel management on board the aircraft.

These concepts will not only enable high aircraft performance during cruise, but they will also ensure safe take-off and landing in varying runway environments. In flight operations, students will be able to interpret Notices to Airmen, and study principles of air law, flight planning and navigation, fuel calculation procedures and flight planning systems. These concepts enable safe dispatch of aircraft and optimal execution of flight plans.

Ground Services and Aviation Safety

This module provides an insight into the passenger experience in the terminal. In ground services, students will learn about customer handling, station budget management, irregular operations, emerging technologies, and Service Level Agreements.

In aviation safety, students will be exposed to the emergency response plans and the different regulations used by airlines, such as the Dangerous Goods Regulations, International Air Transport Association (IATA) Ground Operations Manual and Safety Management Systems.

Airline Marketing and Revenue Management

This module provides an in-depth understanding of optimising revenue in the airline industry. It provides a framework for the students to examine the factors that contribute to the commercial success of an airline.

Students will evaluate and apply airline key performance indicators, rate plans, booking trends and patterns to forecast and devise marketing and revenue plans. Students will also apply principles and techniques across various airline business environments to optimise revenue, yield, and profitability and concurrently balance both customer satisfaction and operational efficiency.

Airline Business Management

This module provides an understanding of the business environment that airline companies operate in, as well as the knowledge and analytical skills to examine management and operational functions unique to the airline industry. The airline industry today is constantly changing.

As such, the aviation industry requires future leaders to be well-versed in current and emerging management practices, with the versatility to adapt to market trends and developments. Students will not only be able to understand how an airline business is managed from a broad perspective, but also apply the concepts and theories taught to daily issues and trends.