Specialist Diploma in Hospitality and Tourism Management

Sustainable Tourism Management (60 hours)

This module helps you understand sustainable business practices in the hospitality and tourism industry, focusing on achieving long-term growth and service excellence. You will explore strategies to adapt to changing market conditions, optimise operations, and enhance stakeholder value.

You’ll learn both established and innovative approaches to revenue generation, governance, resource management, and customer engagement — all from a global perspective. Through case studies, industry insights, and hands-on activities, you’ll gain the knowledge and skills to design sustainable business models that strengthen profitability, resilience, and contribute to tourism and economic development.

Rooms Revenue Optimisation (15 hours)

You will explore revenue management strategies used in the hospitality and tourism industry, with a focus on demand forecasting, pricing strategies, and revenue optimisation techniques. Through this module, you’ll gain the skills to develop and implement effective room revenue optimisation plans that drive business performance and profitability.

Restaurant Revenue Optimisation (15 hours)

You’ll discover how a restaurant’s strategies and tactics directly impact its revenue. To optimise profits, you’ll learn to consider key factors such as demand, revenue, and supply management, and how these elements work together to drive business success.

Events Revenue Optimisation (15 hours)

Each function space and revenue source has its own unique characteristics. By gaining a deeper understanding of the physical attributes of event spaces, you’ll learn how to apply business strategies that maximise yield through effective pricing approaches. You’ll also explore space optimisation theory, pricing techniques, and communication tools that can be used to enhance overall revenue performance.

Hotel Ancillary Revenue Optimisation (15 hours)

In this module, you’ll explore revenue management applications beyond rooms, F&B, and events. You’ll examine different revenue streams and learn how to manage and generate income across these areas. You’ll also understand how to optimise demand within targeted market segments and apply the right pricing strategies to achieve effective revenue optimisation.

Hospitality and Tourism Capstone Project (30 hours)

In this module, you’ll bring together everything you’ve learned from Sustainable Tourism Management, Rooms Revenue Optimisation, Event Revenue Optimisation, Restaurant Revenue Optimisation, and Hotel Ancillary Revenue Optimisation.

You’ll develop a deeper understanding of how the various components within the hospitality and tourism industry are interconnected and interdependent. With strengthened critical thinking skills, you’ll conduct market research and analysis to identify opportunities and enhance business performance in your chosen sector of the industry.

Prompt Engineering Fundamentals (15 hours)

In this module, you’ll be introduced to the fundamentals of crafting effective prompts and fine-tuning Large Language Models (LLMs). You’ll learn strategies to optimise LLM interactions, from designing precise prompts to customising model behaviour for specific tasks and real-world use cases. You’ll also explore LLM fine-tuning methodologies to enhance performance and applicability.

Generative AI Tools and Workflows (15 hours)

In this module, you’ll explore practical applications of Generative AI in a code-free environment. You’ll learn to use popular AI platforms and tools, such as ChatGPT and DALL-E, to create content, automate tasks, and boost productivity. You’ll also understand the Generative AI workflow for tasks like text generation, graphic design, and more.

Ethical and Societal Impact of Generative AI (15 hours)

In this module, you’ll develop an understanding of AI ethics, including principles such as bias, fairness, and transparency. You’ll learn how to apply ethical considerations in AI development and deployment. You’ll also explore the far-reaching impacts of Generative AI on society, examining its benefits, challenges, and potential unintended consequences.

Generative AI for Business Productivity (45 hours)

In this module, you’ll explore practical applications of Generative AI without needing to code. You’ll learn to use popular AI platforms and tools, such as ChatGPT, DALL-E, and others, to create content, automate tasks, and boost productivity. You’ll also understand the Generative AI workflow for tasks like text generation, graphic design, and more.

Generative AI Project (45 hours)

In this project-based module, you’ll explore how Generative AI can optimise workflows, boost productivity, and enhance analytical capabilities. You’ll apply Generative AI to real workplace scenarios, using automation, data-driven insights, and AI-assisted decision-making. Through hands-on projects, you’ll develop practical skills in leveraging Generative AI effectively.

Strategic Human Resource Management (45 hours)

In this module, you’ll gain practical skills and knowledge in strategic manpower and talent management. You’ll explore how to plan manpower needs, recruit locally and overseas, and manage internal hiring and staff selection. You’ll also develop hands-on skills such as creating job advertisements, designing assessment tools, conducting structured interviews, and evaluating selection results.

Additionally, you’ll be introduced to key concepts in total rewards, including pay structures, benefits management, and compensation design. You’ll also learn about diversity and inclusion, employee and labour relations, and strategies for employee engagement management.

Leadership and Organisational Management (90 hours)

In this module, you’ll gain essential leadership and organisational management skills to succeed in the dynamic hospitality and tourism industry. You’ll explore key concepts such as business networking, leadership styles, team building, effective decision-making, and change management, all within the context of hospitality and tourism operations.

You’ll learn how to foster a positive organisational culture, enhance employee engagement, and align operational strategies with business goals. Through case studies, role-playing, and practical applications, you’ll develop the skills and confidence to lead diverse teams and drive organisational success in this fast-paced industry.

Decarbonisation, Circular Economy and Resource Management (45 hours)

In this module, you’ll learn techniques to measure both direct and indirect carbon emissions (Scopes 1, 2, and 3) to determine your organisation’s greenhouse gas footprint for setting decarbonisation targets and reporting. You’ll also be guided to implement resource management plans, including circular waste management and energy efficiency solutions, to achieve carbon-neutral or net-zero goals.

Climate and Sustainability Reporting (45 hours)

In this module, you’ll gain a foundational understanding of sustainability reporting standards and frameworks in Singapore, with a focus on the International Sustainability Standards Board (ISSB), which builds on the TCFD and GRI Standards.

You’ll explore climate risks and opportunities to strengthen the link between sustainability and financial performance. With this knowledge, you’ll be equipped to lead the development of your organisation’s sustainability reporting, as well as its accounting policies and processes, in line with regulatory requirements and international best practices.

Low-Carbon Transformation Capstone Project (45 hours)

In this module, you’ll take a project-based approach to plan, develop, and implement a sustainability strategy for your organisation’s low-carbon transition. You’ll explore best practices in sustainability and net-zero transformation and apply low-carbon strategies, such as tracking energy and resource consumption, to identify opportunities for improving efficiency and reducing environmental impact.