Agentic AI Courses: Improve Business Processes and Everyday Work

Our agentic AI short courses at RP help you develop skills for your work and career. Explore our flagship Agentic AI for Business Processes course, alongside courses focused on presentations and workflow automation.

What is agentic AI?

Agentic AI uses systems that can work towards a goal by choosing actions and using tools within defined limits. An AI agent could, for example, identify what information an enquiry needs, retrieve it from an approved source and prepare a response for review.

Generative AI creates content such as text and images. Agentic AI can use these capabilities to carry out tasks involving several steps.

A workplace process can combine agentic AI with straightforward automation. Recording a form submission in a spreadsheet follows a fixed rule. Deciding which information to retrieve to answer an enquiry involves interpreting the request and choosing a next step.

How can agentic AI help you and your company?

AI becomes more useful when you can connect it to a task you handle regularly. You might need to organise customer feedback, prepare a management proposal or route enquiries to the right colleagues.

Learning to apply AI within these processes can help you:

• Solve practical problems: identify where AI could support a task and design a suitable approach.

• Reduce manual steps: connect tasks that involve repeatedly copying, sorting or summarising information.

• Communicate clearly: turn detailed information into useful answers, recommendations and presentations.

For you, these skills can help you approach familiar tasks with greater confidence and take on new challenges. Whether you are strengthening your skills for your current role or preparing for your next opportunity, you can build practical experience in applying AI.

For your company, the opportunity is to improve how work gets done. Start with a specific task and assess the results, including accuracy, turnaround time and the effort needed to make corrections.

Which agentic AI course should you choose?

Choose a course based on the task you want to improve and the skills you want to develop.

Bring your learning back to work

Choose one recurring task, such as answering internal enquiries, preparing a weekly update or sorting incoming requests. Record how long it takes and identify the steps that need the most effort.

Test your new approach with approved information. Compare the results with your current process, including accuracy and time spent correcting outputs. Keep a person responsible for reviewing important results and approving consequential actions.

Use what you learn to refine the process before expanding it across your team.

Explore RP Courses

Agentic AI for Business Processes

Learn to identify business processes where AI can help, then design agents to support them. This two-day, hands-on course introduces a structured approach to building solutions for tasks such as answering recurring questions, handling requests and coordinating work across digital tools.

What you will learn

You will use a framework to define an agent’s role, goals, information sources, tasks, outputs and when to seek human help.

You will explore three levels:

• Retrieval agents: use documents and trusted data to support AI responses.

• Task agents: carry out digital tasks involving several steps.

• AI-powered applications: bring agentic capabilities into applications and user interfaces.

You will also consider security, governance and responsible adoption, with an emphasis on design principles you can apply across tools. By the end, you will have developed an agentic AI process or application for workplace or personal use.

Agentic AI for Impactful Presentations

Turn research and ideas into a clear, persuasive presentation. This one-day course helps you use AI throughout presentation preparation, from researching your topic to structuring your message.

What you will learn

You will learn to:

• Apply frameworks that help you engage and persuade your audience.

• Use AI to research, synthesise and organise information.

• Develop a clear presentation narrative.

• Automate repetitive preparation tasks within a repeatable process.

Put it into practice

Imagine preparing a proposal for management. You have research notes, project updates and several recommendations to bring together.

You could apply these skills to organise the evidence, identify your strongest points and structure the presentation around the decision you need. This gives you a clearer foundation for refining your recommendation and preparing for questions.

The same approach could support sales pitches, team briefings and project updates.

Agentic AI Workflow Automation with n8n

Connect digital tools and automate recurring tasks through a visual, low-code interface. This two-day course helps you build workflows that bring together AI services, databases and other digital tools.

If you copy form responses into a spreadsheet, sort enquiries by topic or notify colleagues whenever a new request arrives, workflow automation could help you connect these steps.

What you will learn

You will learn to:

• Connect AI services, databases and other digital tools.

• Use AI to summarise text and categorise information.

• Set triggers and conditions that determine the next step.

• Deploy and monitor workflows, including handling errors.

Put it into practice

Consider how your team handles enquiries submitted through an online form. A possible workflow could:

1. Record the submission in a tracking system.

2. Use AI to summarise the enquiry and identify its topic.

3. Route it to the relevant team and send a notification.

For customer feedback, a workflow could group comments by topic and prepare a summary for staff to review. Your team could then focus on recurring concerns and decide what action to take.

These examples illustrate potential workplace applications. The systems you connect will depend on compatibility, access permissions and your organisation’s requirements.

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