Hospitality Solutions Centre (HSC) was established by RP School of Hospitality with the intent to share with industry partners our expertise as well as serve the role as a knowledge repository of hospitality management and operation best practices. HSC supports the hospitality industry which spans across the following sectors:

While Hospitality is the main industry that we support, HSC has expanded industry collaborations into areas such as financial services, retail and healthcare services.

Our main motivation at HSC is to seek beneficial collaborative relationships with partners to help raise levels of productivity and operational efficiency through our following core capabilities and facilities:

Our Capabilities

• New industry insights such as best practices in the industry, new developments, industry sensing, positioning of the industry
• Hospitality technology solutioning and innovation such as voice automation, Chatbot integration, service robotics, digital wayfinding, integration of room smart controls
• Prototyping of hospitality solutions and leveraging our polytechnic training facilities for proof-of-concept testing and solutioning
• Operational process planning and improvement management using methodologies like LEAN, service blue print
• Customer Experience Design and Analytics with the use of tools such as Customer Journey Map, touchpoint analysis, Customer Satisfaction (CSAT) and Net Promoter Score analysis to develop actionable insights for Customer experience management
• Food & Beverage Innovation through research and development in areas of new recipes and food products, alternative meats, menu planning, service design
• Event & MICE planning and management through concept design, planning, and immersive experience design

Our Case Studies

Our Training Facilities

• Customer Experience Labs – Comprised of Contact Centre Lab; Customer Relationship Management Lab; Retail Lab. The environment and equipment in the labs are used by HSC to develop and refine work processes for improvement of productivity in operations. The labs are also used during customer experience consultancy collaborations in areas such as customer journey mapping, customer satisfaction and net promoter score analysis.

   

• Hotel Experiential Lab – Our hotel lab facilities are often used during our process of consultancy solutioning and operational planning with industry partners. The lab also features integration of various solutions (online room lock and smart room control with HotSOS and Savioke) to allow the improvement and optimisation of operational productivity in the service delivery of guests' needs.

   

• Culinary & Beverage Labs –  HSC’s Culinary Demonstration Kitchens and Barista Lab uses top-of-the-line institutional kitchen appliances to allow for research and development in the area of culinary. In addition, with our three training restaurants, it allows us to develop efficient processes and technology use in F&B service operations to provide advise to our industry partners.

   

• Exhibition and Events Labs – Comprising facilities that span across Event Tech Labs, Exhibition Gallery and Exhibition Training Lab, we are able to better collaborate with partners in concept and operational planning as well as test trial event technology for MICE and events.

For enquiries, please fill in the contact form or email Help-SOH@rp.edu.sg.