This module examines how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.
Customer Relationship Management is a module selected from the Diploma in Business Practice (Hospitality Management). It enables participants to acquire new skills or deepen relevant skills without the need to pursue a full part-time diploma. Further, participants may choose to complete the remaining modules within the validity period, of 5 years, to be awarded the full Part-time Diploma qualification.
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here for more information on the Entry Requirements.
Fees for Jan 2023 intake
| Full Course Fees (with GST) |
Singapore Citizens aged 39 & below |
Singapore Citizens aged 40 & above |
Singapore PR |
SME-sponsored Singapore Citizens |
SME-sponsored Singapore PR |
| $1,117.08 |
$166.92 |
$109.14 |
$1,117.08 |
$112.92 |
$175.08 |
Fees for Apr to Oct 2023 intakes
| Full Course Fees (with GST) |
Singapore Citizens aged 39 & below |
Singapore Citizens aged 40 & above |
Singapore PR |
SME-sponsored Singapore Citizens |
SME-sponsored Singapore PR |
| $1,146.96 |
$166.92 |
$109.14 |
$1,146.96 |
$112.92 |
$192.96 |
Notes:
- Payment may be made using SkillsFuture Credit.
- Fees reflected are inclusive of Goods and Services Tax (GST). In line with the government fee freeze directive from 1 Jan to 31 Dec 2023, the fees in 2023 for Singapore Citizen will remain the same as 2022. RP will absorb the additional 1% GST for Singapore Citizen in 2023 only.
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.
All information is accurate at time of publishing.