Customer Relationship Management

This module examines how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.

Customer Relationship Management is a module selected from the Diploma in Business Practice (Hospitality Management). It enables participants to acquire new skills or deepen relevant skills without the need to pursue a full part-time diploma. Further, participants may choose to complete the remaining modules within the validity period, of 5 years, to be awarded the full Part-time Diploma qualification. 

Click here for more information on the Entry Requirements. 
Commencement Date   Duration   Mode and Venue  Schedule Application Start and End Date 
Oct 2023 60hrs (over 15 weeks) Online with some classroom lessons held at RP ACE @ Woodlands One weekday evening, typically Tuesdays, Wednesdays or Thursdays, 6.30pm to 10.30pm  May to Jul

Fees for Jan 2023 intake

Full Course Fees (with GST) Singapore Citizens aged 39 & below Singapore Citizens aged 40 & above Singapore PR SME-sponsored Singapore Citizens SME-sponsored Singapore PR
$1,117.08 $166.92 $109.14 $1,117.08 $112.92 $175.08

Fees for Apr to Oct 2023 intakes

Full Course Fees (with GST) Singapore Citizens aged 39 & below Singapore Citizens aged 40 & above Singapore PR SME-sponsored Singapore Citizens SME-sponsored Singapore PR
$1,146.96 $166.92 $109.14 $1,146.96 $112.92 $192.96

Notes:
- Payment may be made using SkillsFuture Credit.
- Fees reflected are inclusive of Goods and Services Tax (GST). In line with the government fee freeze directive from 1 Jan to 31 Dec 2023, the fees in 2023 for Singapore Citizen will remain the same as 2022. RP will absorb the additional 1% GST for Singapore Citizen in 2023 only.


Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

All information is accurate at time of publishing. 

Last updated on 17 Jul 2023

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education