Quality Visitor Experience through Immersive Technologies

This course is being offered as part of Enhanced Training Support Package (ETSP). Click here for more ETSP courses.

As we become increasingly reliant on technology, we can no longer be complacent when managing visitor experience and attractions. It now crucial to meet the needs of today’s tech-savvy visitors by developing unique and immersive experiences that go beyond sight and sound. Want to discover the available technological resources that you can use to improve visitor experience?

This course exposes you to the key ideas behind immersive visitor engagement technology, as well as equip you with the knowledge and skills needed to meet the increasing expectations of millennial guests. In doing so, you will learn to produce quality, technology-enabled visitor experiences.

You can look forward to hands-on experiments using technology applications and real-life case studies. Learn to analyse, critique, and suggest alternatives to existing experiences using Artificial Intelligence (AI) and Virtual Reality (VR) to manage service quality and improve visitor experiences through this course.

Learning Objectives

Participants will be exposed to current and emerging visitor trends involving technology. These trends are mapped to service strategies and models that are aimed at developing a conducive environment for excellent guest experiences using existing technological resources.

By the end of the course, participants will be able to:

  • understand the technological needs of the millennial visitor
  • identify gaps in existing tourism offerings and recommend enhancements
  • appreciate the usage of immersive visitor engagement technology and how it can transform visitor experience
  • apply service strategies and adopt them to create quality visitor experiences
  • analyse Bitner’s model and apply it to the creation of quality visitor experiences

Who Should Attend?

Attractions managers, supervisors, service crew, middle managers, tourist guides, tour leaders, and executives involved in pitching ideas and proposals for enhancing client experiences.

Customer service personnel interested in providing quality guest experiences through the use of technology.

Entry Requirement

This workshop is suitable for participants from the tourism industry, and does not require any experience or foreknowledge in immersive visitor engagement technology or its applications.


Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance requirement.

Course Date

05 August 2020
17 August 2020
22 September 2020

Course Duration

1 day (8 hours, including breaks)

Course Venue

This course is conducted online.

Fees for ETSP
Companies sending their employees for training enjoy 90% course fee funding. 

Full Course Fee (Others)    Enhanced Training Support Package (ETSP) Scheme  

Note: Fees for ETSP are 10% of full course fees

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

All information is accurate at the time of publishing.

Last updated on 16 Jul 2020

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Fees quoted are inclusive of GST. Republic Polytechnic reserves the right to make changes to the course fees and application closing dates without prior notice. The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.