As we become increasingly reliant on technology, we can no longer be complacent when managing visitor experience and attractions. It now crucial to meet the needs of today’s tech-savvy visitors by developing unique and immersive experiences that go beyond sight and sound. Want to discover the available technological resources that you can use to improve visitor experience?
This course exposes you to the key ideas behind immersive visitor engagement technology, as well as equip you with the knowledge and skills needed to meet the increasing expectations of millennial guests. In doing so, you will learn to produce quality, technology-enabled visitor experiences.
You can look forward to hands-on experiments using technology applications and real-life case studies. Learn to analyse, critique, and suggest alternatives to existing experiences using Artificial Intelligence (AI) and Virtual Reality (VR) to manage service quality and improve visitor experiences through this course.
Participants will be exposed to current and emerging visitor trends involving technology. These trends are mapped to service strategies and models that are aimed at developing a conducive environment for excellent guest experiences using existing technological resources.
By the end of the course, participants will be able to:
- understand the technological needs of the millennial visitor
- identify gaps in existing tourism offerings and recommend enhancements
- appreciate the usage of immersive visitor engagement technology and how it can transform visitor experience
- apply service strategies and adopt them to create quality visitor experiences
- analyse Bitner’s model and apply it to the creation of quality visitor experiences
Who Should Attend?
Attractions managers, supervisors, service crew, middle managers, tourist guides, tour leaders, and executives involved in pitching ideas and proposals for enhancing client experiences.
Customer service personnel interested in providing quality guest experiences through the use of technology.
This workshop is suitable for participants from the tourism industry, and does not require any experience or foreknowledge in immersive visitor engagement technology or its applications.
Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance requirement.
14 January 2021
22 April 2021
11 May 2021
1 day (8 hours, including breaks)
This course is conducted online.
|Full Course Fee (Others)
||Enhanced Training Support Package (ETSP) Scheme
||Singapore Citizens or Permanent Residents aged 39 and below
||Singapore Citizens aged 40 and above
||SME-sponsored Singapore Citizens or Permanent Residents
For ETSP*, click here to register.
For non-ETSP*, email us with your particulars and course name to register your interest.
*ETSP - Enhanced Training Support Scheme
- Fees for ETSP are 10% of full course fees
- Payment may be made using SkillsFuture Credit.
- All fees quoted are inclusive of 7% GST.
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.
All information is accurate at the time of publishing.