The module examines the relationship between healthcare quality and organisational performance management from the perspective of Joint Commission International (JCI). Students are introduced to the rationale for performance management and the role of the governing body of the healthcare organisation in ensuring compliance with the standards of regulatory and accreditation organisations. In this module, topics covered include methods for assuring quality in process and outcome management, the significance and statistical application of measuring outcomes, identifying various healthcare customers as well as reviewing the changing trends in provision and reimbursement of healthcare services.