Republic Polytechnic logo
  • Teachers
  • Parents
  • Alumni
  • Careers@RP
  • Home
  • About Us
    • Who We Are
      • Vision, Mission & Values
      • Corporate Profile
      • Historical Milestones
      • Quality & EHS Policy
      • Sustainability
    • The RP Experience
      • Becoming Greater Me
      • Why RP?
      • Designing Your Life
      • Designing Your Learning
      • Designing Your Impact
    • Our People
      • Board of Governors
      • Senior Management
      • Senate
    • Media
      • Media Releases
      • Campus News & Events
      • Publications
      • Mobile Apps
    • Our Campus
      • Campus Map
      • Getting to RP
      • Facilities
      • Library
      • MakerSpace
  • Admissions
    • Admission Guides
      • 'O' Level Students
      • 'N(A)' Level Students
      • 'A' Level Students
      • ITE Students
      • IP Students
      • Other Qualifications
      • Lifelong Learners
      • Applicants with Working Experience
      • Appeals
    • Course Intake Numbers
    • Enrolment
      • Enrolment Guide
      • For NS-Liable Applicants and NS Men
    • Financial Matters
      • Course Fees
      • Scholarships & Awards
      • Financial Assistance
  • Schools & Courses
    • Courses
      • Full-time Diplomas
      • Lifelong Learning
    • Academic Centres
      • Centre for Foundational Studies
    • Programmes
      • Poly Foundation Programme (PFP)
      • Minor Programmes
      • Diploma Plus
    • Schools
      • Applied Science
      • Business
      • Engineering
      • Hospitality
      • Infocomm
      • Sports and Health
      • Technology for Arts, Media and Design
  • Lifelong Learning
  • Student Life
    • Academic Matters
    • Student Code of Conduct
    • Student Support
      • Scholarships & Awards
      • Financial Assistance
      • Student Care
      • IT Enhanced Learning Experience
      • International Students
    • Beyond Classroom
      • Education and Career Guidance
      • Internships
      • Further Studies
      • Service-Learning
      • Co-Curricular Activities
      • Entrepreneurship
      • Cultural Festivals
    • Going International
      • Overseas Internships
      • Student Overseas Trips
      • Travel and Learn Programme
      • Other Overseas Initiatives
    • Library
  • Industry
    • Solutions for Industry
      • Consultancy and Collaborations
      • Technologies for Licensing
      • Workplace Learning (NACE@RP)
    • Corporate Programmes
    • Giving
    • Work With Our Students
      • Internships
      • Employing Our Students
    • Industry Schemes
  • Teachers
  • Parents
  • Alumni
  • Careers@RP
  •  
 

Modules

banner-STA
  1. Home
  2. Schools & Courses
  3. Full-time Diplomas
  4. T375 UX Research & Processes

T375 UX Research & Processes

This module introduces students to design research and human-centred design methods aimed at enhancing customer experiences and interactions between service providers and customers. It covers the principles, research tools, and processes essential for service design. Students will learn to utilise tools such as journey maps, stakeholder maps, and service blueprints to understand the entire service system. By analysing real-world case studies, students will gain insights into how companies engage with customers across various service touchpoints. They will also develop the ability to critically reflect on which principles and tools to apply in different scenarios and appreciate the importance of delivering holistic service to users.

About Us

  • Who We Are
  • Our People
  • Media

Admissions

  • Admission Guides
  • Course Intake Numbers
  • Enrolment
  • Financial Matters

Schools & Courses

  • Courses
  • Programmes
  • Schools

Lifelong Learning

Student Life

  • Academic Matters
  • Student Support
  • Beyond Classroom
  • Going International
  • Library

Connect With Us

    Tiktok
  • Home
  • |
  • Contact
  • |
  • Whistleblowing
  • |
  • Disclaimer
  • |
  • Report Vulnerability
  • |
  • Privacy Statement
  • |
  • Terms of Service
  • |
  • Sitemap

9 Woodlands Avenue 9, Singapore 738964

Copyright © Republic Polytechnic. All Rights Reserved.

rp-footer