How does Robotic Process Automation (RPA) boost Workplace Productivity?

Talk about operating costs and everyone agrees — lower is better. With Robotic Process Automation (RPA), an emerging technology, you can optimise your company’s work processes and in turn, reduce operating cost and raise productivity and customer service standards.

Through the automation of mundane and repetitive tasks, manpower can be deployed elsewhere to take on more value-added work and improve customer service. As such, there is a strong demand from both the industry and government agencies to incorporate RPA in their work processes.

How Does RPA Work?

Automation is achieved through bots, which are essentially software with AI and machine learning capabilities.

Works by

Replicating and automating actions like opening files, inputting data, and copying and pasting fields

Best used for

High-volume, repetitive tasks like queries, calculations, and record and transaction maintenance

Can be run from

Desktops and cloud

Requires

Programming interfaces that can be integrated with Applications (Legacy, Web, Desktop) and Major Enterprise Software (SAP, Citrix, Java, Mainframe)

Bot Tip

Management consoles such as UiPath Orchestrator allow you to schedule and analyse bot activity. They also highlight any issues encountered and provide a dashboard for processes managed by RPA.

Meet some of our RPA trainers at RP Academy for Continuing Education @ Paya Lebar

How RP is Preparing Organisations for RPA Implementation

Companies and individuals can attend RP’s goRPA programme which is a two-day hands-on training course, with three facilitation sessions, aimed at immersing participants in the theories and practical aspects of automation.

In order to better meet the needs of companies from different industry sectors, RP also offers customised RPA workshops and training programmes to cater to the various needs of organisations in different industries. With over 20 trainers well-versed in RPA, companies can leverage their knowledge in various fields for their customised workshops and training programmes.

RPA in the Workplace

RPA and IT enhancements have optimised processes at DB Schenker, a company specialising in supply chain management and logistics solutions. The implementation of RPA has integrated digital information into the process, upping productivity and enhancing data reporting accuracy. This has freed up the administration’s time and enabled them to do more valueadded work.

Closer to home, RPA was also adopted by RP’s Office of Human Resources (HR). HR staff upskilled themselves and developed RPA bots to automate pain points such as contract renewal, uploading of staff photos into HR system, and uploading of training attendance records. What normally would have required several staff and many hours to manually process is now achievable with a single click.

The Future of RPA At RP

Starting from the year 2020, all Engineering students at RP will be trained in RPA as part of their full-time Pre-employment Training curriculum. Plans are in the pipeline to provide professional RPA software certification for fulltime students and adult learners. Moving forward, RP will continue to partner with the industry to facilitate deeper research into automation and provide more training opportunities.

Keen on leveraging RPA to reduce repetitive administrative work? Check out these courses offered by our Academy of Continuing Education!