When customers call to enquire about delivery status, customer service staff would have to call the specific driver to get the necessary information. This created additional work for the drivers and distracted them from focusing on their delivery work (especially driving).

COISCM customised and implemented EasiTracker for Sim Solutions. With this, they were able to track in real-time

• their drivers’ current location
• the various status of their assigned jobs

In addition, the company is now able to get customers to acknowledge delivery electronically (sign on device), eliminating a lot of paperwork & the associated overheads.

The new system also allow customers to login themselves to get the information that they need immediately – improving customer satisfaction & saving further work for the company.