Looking to propel or carve a career in the aviation industry?
The Specialist Diploma in Aviation Management and Services features a curriculum with a strong grounding in theoretical and practical concepts. Focusing on both the technical and managerial aspects of airline and airport operations, this course will equip participants with the knowledge and skills to pursue a rewarding career in the aviation industry.
It trains participants in numerous technical skills and competencies across several job roles as listed in the Air Transport Skills Framework; enabling students to be versatile so that they can be deployed across different job roles whereby they will be able to integrate and apply their experience, skills and knowledge.
Upon completion of the programme, graduates will be able to:
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Distinguish each activity within the spectrum of airport and airline services
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Describe the use of various technologies and processes to optimise airport and airline operations
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Apply relevant business management principles and practices in the aviation industry
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Analyse issues pertaining to airline and aerodrome operations in collaboration with relevant stakeholders
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Formulate effective plans and solutions in response to the dynamic aviation environment
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Be ready for deployment across various job roles within the aviation industry
Target Audience
Working adults who wish to embark on a career in the aviation industry, or anyone who is keen to upgrade and deepen their skills in this area for career progression.
What is So Unique About This Programme?
This course encompasses the various aspects of aerodrome and airline management. Some of the areas you will be learning include:
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Passenger Services Management
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Load Control and Air Cargo Operations
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Aircraft and Flight Operations
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Airline Business Management
How Often Do I Need to Attend the Course?
Lessons will be held at Republic Polytechnic.
Course commences in October.
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Number of Lessons
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Duration
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| Two times a week (Tuesday and Thursday) |
7:00pm – 10:00pm |
Note: Some lessons will be conducted online.
What Will I Get Out of This Course?
Joining RP’s Specialist Diploma in Aviation Management and Services has deepened my knowledge of the industry as I get to learn about various aspects of running an airport and the challenges faced by the airline industry.
Participants will be awarded the Post-Diploma Certificate (PDC) upon successful completion of each certificate programme. The Specialist Diploma in Aviation Management and Services will be issued upon meeting 50% of attendance requirement and passing the assessment criteria of both PDCs.
Post-Diploma Certificate (PDC) Synopses
1. Post-Diploma Certificate in Aerodrome Management
The Post-Diploma Certificate (PDC) in Aerodrome Management is intended to equip students with (i) the requisite concepts and theories that enable efficient airport operations in both landside and airside, and (ii) the fundamental activities and technological developments in deepening aviation-related technical competencies.
The PDC consists of the following 4 modules:
Passenger Services Management
This module provides an insight to the service quality requirements and standards in the aviation industry. Students will be able to discuss the different operational procedures and processes in passenger flow, and analyze performance measures to determine how passengers are handled. Students will be able to apply operational brand concepts and standards to the aviation industry, and examine how these standards can be used to improve the competitiveness of the airport and airlines. This module also equips students on how different countries have adopted various technologies in expediting passenger flow.
Airport Engineering and Operations
This module provides an insight on how an aerodrome operator can ensure both high serviceability and efficient operations of all its airport facilities. In airport engineering, students will be able to explain the maintenance of airport infrastructure, operational standards for airport facilities and routine maintenance procedures of the organisation. In airport operations, students can relate to the duties of an Airport Operation Centre, the different emergency situations in the aviation industry, the notification processes for accidents, and the corresponding classifications and Standard Operating Procedures.
Airside Operations and Ramp Services
This module provides an insight to a wide array of airside and ramp activities. In airside operations, students will be able to comprehend the different operational procedures, airside and runway safety standards, human factors, signs and markings, and wildlife management. In ramp services, students will learn about aircraft turnaround, underwing and overwing activities, ramp security, and the equipment used for these ramp activities. Airport Collaborative Decision Making (ACDM) will be studied to understand the synergies and how these activities are closely intertwined.
Load Control and Air Cargo Operations
This module provides an insight to safe and efficient operations required in both load control and air cargo. In load control, students will be able to employ key concepts in aircraft load planning to evaluate various aircraft performance indicators. They will also be able to prepare the different types of load sheets and calculate aircraft weight and balance. In air cargo, students will be able to explain pre-loading, post-loading and post-charging documentation, cargo security check processes, cargo receipt and inspection, and air cargo warehousing operations.
2. Post-Diploma Certificate in Airline Management
The PDC in Airline Management is intended to equip students with (i) the essential concepts and key activities that ensures smooth day-to-day operations, and (ii) parameters on the business environment and managerial concepts to succeed in an increasingly dynamic airline industry.
The PDC consists of the following 4 modules:
Aircraft and Flight Operations
This module provides an insight to the heart of an airline, whereby pilots and flight dispatchers ensure safe and efficient aircraft performance during all phases of its flight. In aircraft operations, students will recognise the variables affecting optimal aircraft performance, interpret flight data, navigation charts and fuel management on board the aircraft. These concepts will not only enable high aircraft performance during cruise, it will also ensure safe take-off and landing in varying runway environments. In flight operations, students will be able to interpret Notices to Airmen, and study principles of air law, flight planning and navigation, fuel calculation procedures and flight planning systems. These concepts enable safe dispatch of aircraft and optimal execution of flight plans.
Airline Marketing and Revenue Management
This module provides an in-depth understanding to optimising revenue in the airline industry. It provides a framework for the students to examine the factors that contribute to the commercial success of an airline. Students will evaluate and apply airline key performance indicators, rate plans, booking trends and patterns to forecast and devise marketing and revenue plans. Students will also apply principles and techniques across various airline business environments to optimise revenue, yield, and profitability and concurrently balance both customer satisfaction and operational efficiency.
Ground Services and Aviation Safety
This module provides an insight to passenger experience in the terminal. In ground services, students will learn about customer handling, station budget management, irregular operations, emerging technologies, and Service Level Agreements. In aviation safety, students will be exposed to the emergency response plans, and the different regulations used by airlines, such as Dangerous Goods Regulations, International Air Transport Association (IATA) Ground Operations Manual and Safety Management Systems.
Airline Business Management
This module provides an understanding of the business environment that airline companies operate in, as well as the knowledge and analytical skills to examine management and operational functions unique to the airline industry. The airline industry today is constantly changing. As such, the aviation industry requires future leaders to be well-versed in current and emerging management practices, with the versatility to adapt to market trends and developments. Students will not only be able to understand how an airline business is managed from a broad perspective, but also apply the concepts and theories taught to daily issues and trends.
Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).
Applicants should have a relevant (Engineering or Hospitality) diploma or degree. Applicants should preferably also have at least two years of relevant working experience.
Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least five years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The polytechnic reserves the right to shortlist and admit applicants.
Conditional Offer
Graduating student (in final academic year) from a local polytechnic may apply for the programme.
Click here for more information on how to apply for the programme and receive a Conditional Offer.
Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).