Service Design for Business

Through this course, participants will be introduced to how design thinking tools and techniques can be used to deliver better services. Participants will also learn about the strategies to help companies design and integrate service experience to better address issues related customer engagement, purchase, and loyalty on his/her journey across the digital and physical expanse.

Learning Objectives

At the end of the course, participants will be able to:

  • Use design thinking tools and techniques for better service design

  • Conduct user research to understand needs of customers and the business

  • Use customer journey mapping to design and communicate services

  • Generate ideas, create prototypes, and testing

Who should attend?

Managers, Executives and anyone involved in Customer Service, Service Design and Service Innovation.

Certification

Participants will be awarded the Certificate of Attendance issued by Republic Polytechnic

Course Date

7 to 8 October 2019

Course Duration

2 days

Course Venue

Republic Polytechnic @ Woodlands

Full Course Fee (Others) Workfare Training Support (WTS) Scheme Singapore Citizens aged 40 & above SME-sponsored Singapore Citizens OR Singapore PR Singapore Citizens aged 39 & below OR Singapore PR
$545.70 $36.21 $54.57 $61.71 $163.71

*Note:
  • Payment may be made using SkillsFuture Credit.
  • All fees quoted are inclusive of GST.
  • WTS: Workfare Training Support scheme for SCs 35 years and above with average gross income not exceeding $2,000.

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.

All information is accurate at the time of publishing.

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Last updated on 05 Aug 2019

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Fees quoted are inclusive of GST. Republic Polytechnic reserves the right to make changes to the course fees and application closing dates without prior notice. The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.