Through this course, participants will be introduced to how design thinking tools and techniques can be used to deliver better services. Participants will also learn about the strategies to help companies design and integrate service experience to better address issues related customer engagement, purchase, and loyalty on his/her journey across the digital and physical expanse.
Learning Objectives
At the end of the course, participants will be able to:
-
Use design thinking tools and techniques for better service design
-
Conduct user research to understand needs of customers and the business
-
Use customer journey mapping to design and communicate services
-
Generate ideas, create prototypes, and testing
Who should attend?
Managers, Executives and anyone involved in Customer Service, Service Design and Service Innovation.
Certification
Participants will be awarded the Certificate of Attendance issued by Republic Polytechnic