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Diploma in Business Practice (Hospitality Management)

Lifelong learning Diploma in Business Practice (Hospitality Management)

About the Course

The Diploma in Business Practice (Hospitality Management) supports the needs of the hospitality industry by providing adult learners a more flexible option to obtain their diploma certificate and a pathway for their career development or further education.  

The curriculum structure is modular, allowing participants the flexibility to customise the pace of learning according to their requirements and needs.

Target Audience

Service professionals in the hospitality industry. 

Participants will be awarded the Modular Certificate (MC) upon successful completion of each certificate programme. The Diploma in Business Practice (Hospitality Management) will be issued upon meeting 50% of attendance requirement and passing all coursework and assessment.

Course Synopsis

Certification (180 hours) Modules (60 hours)
Service Management
  1. Customer Relationship Management
  2. Service Quality and Professional Etiquette
  3. Contact Centre Operations
Hotel Management
  1. Hospitality & Tourism Management
  2. Rooms Division Management
  3. Hospitality Revenue Management
Events Management
  1. Introduction to the Event Industry
  2. Event Operations Management
  3. Meeting, Convention and Event Management
Spa and Wellness Management
  1. Wellness and Lifestyle Management
  2. Wellness, Lifestyle & Spa Operations
  3. Wellness and Medical Tourism Management
Food and Beverage Management
  1. Food and Beverage Management
  2. Catering Management
  3. Food service Facilities Design

Module Synopses 

 

1. Certificate in Service Management 

Customer Relationship Management

This module examines how a firm’s resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.

Service Quality and Professional Etiquette

This module is designed to inculcate participants with the service mind-set as well as to acquaint them with the theoretical and practical concepts on service quality, adapted from a service excellence framework, based on leadership, strategy, people, process, and measurement. It covers service culture, service blueprinting, measuring service quality, and service empowerment.

Contact Centre Operations

This module introduces participants to the operation management of Contact Centre. The emphasis will be in four core areas which include the Business Plan, People, Technology and Standards & Processes. It equips participants with the necessary skills, tools and knowledge to better assimilate into the Contact Centre.
 
2. Certificate in Hotel Management 

Hospitality & Tourism Management

This module equips participants with a basic understanding of the hospitality and tourism industry. Participants will acquire a broad overview of the structure and concepts related to the various segments within the hospitality and tourism industry as well as the industry trends and practices.

Rooms Division Management

This module equips participants with a comprehensive understanding of the function, organisation, and management of the Rooms Division department. The focus is on the core activities of the Rooms Division like Front Office and Housekeeping, and the related activities such as Security and Engineering Operations.

Hospitality Revenue Management

This module introduces the concept of revenue management which is a key function in any hospitality business. Participants will understand the importance of profitably managing limited and perishable capacity essence. It covers yield management techniques, forecasting, strategic analysis and overbooking situations.
 
3. Certificate in Events Management 

Introduction to the Event Industry

This module adopts an integrated learning approach to give participants an overview of the local events industry, as well as trends and developments, challenges and opportunities, stakeholder relationships, events team structure, critical event management processes and key success factors.

Event Operations Management

This module helps participants understand the principles and practices relating to planning, managing, and staging of events, with an emphasis on event-related operations. Participants will learn to appreciate the importance of time frames, pre-event preparation, on-site management and post-event requirements in relation to the different scales and intended target groups of events.

Meeting, Convention and Event Management

This module provides comprehensive concepts of the Meetings and Conventions industry, knowledge on conference programme development, venue setup, speakers and attendees management, marketing and promotion, and sustainability of these activities. It covers the technical-know how in creating, organising and managing special events which include festivals, fund-raising, sports and community events.
 
4. Certificate in Spa and Wellness Management 

Wellness and Lifestyle Management

This module acquaints participants with an in-depth understanding of the wellness industry and its impact on lifestyle. Participants will discover the dimensions and components of the wellness industry and will learn about the different demand and supply factors that define the wellness industries. It covers the sub-sectors of the wellness industry and its contribution to the economy of Singapore and globally.

Wellness, Lifestyle & Spa Operations

This module provides the knowledge of managing a successful spa wellness operation covering front and back office procedures, facility and staff utilization, housekeeping, day-to-day operations and code of conduct. It covers the essentials of product training, planning products and services menu, benchmarking across cultures, marketing and competitive positioning, as well as inventory management.

Wellness and Medical Tourism Management

This module provides an in-depth understanding of the different aspects of managing wellness and medical tourism in different economies. It covers key drivers of growth and identify factors driving change.
 
5. Certificate in Food and Beverage Management 

Food and Beverage Management

This module introduces participants to all aspects of food and beverage management. It covers the steps to opening and managing a restaurant including location selection, interior design and menu planning, day to day operational concerns such as hygiene and sanitation, marketing, staff scheduling, motivation and management, service styles, customer service issues, and technological innovations.

Catering Management

This module allows participants to have the opportunity to understand the importance of catering management, for both in-house and outside events. Participants will learn about revenue management for banquet space, food production, manpower planning and limitations of outdoor catering.

Foodservice Facilities Design

This module gives an introduction to the basic concepts of foodservice facilities design and planning with an emphasis on restaurants. Participants will understand the concept of work flow, restaurant ergonomics and types of kitchen and restaurant equipment best suited for the restaurant concept and operations.
Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).

Applicants should possess one of the following combinations of qualification and work experience: 

Qualification Requirement(s)     
'O' Levels 
  • At least 3 ‘O’ Level passes in the following subjects: 
    English Language (EL1 or EL2) Grade 1 – 7
    Any Science subject Grade 1 – 6
    Any relevant subject Grade 1 – 6 
  • and at least 1 year relevant work experience 
Higher NITEC   
  • GPA ≥ 2.0 
    OR
  • GPA ≥ 1.5
  • and at least 1 year relevant work experience   
NITEC   
  • GPA ≥ 3.5
    OR
  • GPA ≥ 3.0
  • and at least 1 year relevant work experience   
Higher NITEC in Technology/Services
  • GPA ≥ 2.0
  • and at least 1 year relevant work experience
NITEC in Technology/Services 
  • GPA ≥ 3.5
  • and at least 1 year relevant work experience 
WSQ 
  • Relevant WSQ Advanced Certificate (or higher)
  • and at least 1 year relevant work experience
  • and Level 6 WSQ Workplace Literacy SOA and Workplace Numeracy SOA 
Do not possess any of the above qualifications  Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 2 years of relevant working experience 

 
Applicants who do not meet the entry requirements may be considered for admission to the course based on supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).
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Last updated on 01 Mar 2024

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