Work-Study Certificate leading to Diploma in Business Practice (Hospitality Management)

School of Hospitality, Lifelong learning, Hotel Earn and Learn Programme for ITE Graduates

About the Course

This programme aims to provide a pathway for career development and further education through 3 Modular Certificates (MCs) for fresh ITE graduates entering the hotel industry, under the Work-Study Certification (WSC).

At the end of this programme, participants have the option to complete 2 additional MCs for the award of a Diploma in Business Practice (Hospitality Management).

Target Audience

Fresh ITE graduates from hospitality-related disciplines entering the hotel industry.

 

    

Participants will be awarded 3 Modular Certificates (MCs) upon successful completion of each certificate programme under the 18-month programme, meeting 50% of attendance requirement, passing all coursework and assessment, as well as remained employed with the Work-Study Programme-participating hotel throughout the duration.

Participants have the option to complete 2 additional MCs for the award of the Diploma in Business Practice (Hospitality Management) after the successful completion of the Work-Study Certification. The Diploma will be issued upon meeting 50% of attendance requirement and passing all coursework and assessment.

Course Synopsis

Certification Modules
Service Management
  1. Customer Relationship Management
  2. Service Quality and Professional Etiquette
  3. Contact Centre Operations
Hotel Management
  1. Hospitality & Tourism Management
  2. Rooms Division Management
  3. Hospitality Revenue Management
Food and Beverage Management
  1. Food and Beverage Management
  2. Catering Management
  3. Foodservice Facilities Design

Module Synopses

 

1. Certificate in Service Management 

Customer Relationship Management

This module examines how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.

Service Quality and Professional Etiquette

This module is designed to inculcate participants with the service mind-set as well as to acquaint them with the theoretical and practical concepts on service quality, adapted from a service excellence framework, based on leadership, strategy, people, process, and measurement. It covers service culture, service blueprinting, measuring service quality, and service empowerment.

Contact Centre Operations

This module introduces participants to the operation management of Contact Centre. The emphasis will be in four core areas which include the Business Plan, People, Technology and Standards & Processes. It equips participants with the necessary skills, tools and knowledge to better assimilate into the Contact Centre.

 

2. Certificate in Hotel Management 

Hotel & Tourism Management

This module equips participants with a basic understanding of the hospitality and tourism industry. Participants will acquire a broad overview of the structure and concepts related to the various segments within the hospitality and tourism industry as well as the industry trends and practices.

Service Quality and Professional Etiquette

This module is designed to inculcate participants with the service mind-set as well as to acquaint them with the theoretical and practical concepts on service quality, adapted from a service excellence framework, based on leadership, strategy, people, process, and measurement. It covers service culture, service blueprinting, measuring service quality, and service empowerment.

Rooms Division Management

This module equips participants with a comprehensive understanding of the function, organization, and management of the Rooms Division department. The focus is on the core activities of the Rooms Division like Front Office and Housekeeping, and the related activities such as Security and Engineering Operations.

Hospitality Revenue Management

This module introduces the concept of revenue management which is a key function in any hospitality business. Participants will understand the importance of profitably managing limited and perishable capacity essence. It covers yield management techniques, forecasting, strategic analysis and overbooking situations.

 

3. Certificate in Food and Beverage Management 

Food and Beverage Management

This module introduces participants to all aspects of food and beverage management. It covers the steps to opening and managing a restaurant including location selection, interior design and menu planning, day to day operational concerns such as hygiene and sanitation, marketing, staff scheduling, motivation and management, service styles, customer service issues, and technological innovations.

Catering Management

This module allows participants to have the opportunity to understand the importance of catering management, for both in-house and outside events. Participants will learn about revenue management for banquet space, food production, manpower planning and limitations of outdoor catering.

Foodservice Facilities Design

This module gives an introduction to the basic concepts of foodservice facilities design and planning with an emphasis on restaurants. Participants will understand the concept of work flow, restaurant ergonomics and types of kitchen and restaurant equipment best suited for the restaurant concept and operations.

How often do I need to attend the course?

Lessons will be held at RP ACE @ Woodlands.
Course commences in October.

Number of Lessons Duration
1 full day per week (weekdays)
18 months Work-Study Certificate programme

optional:
additional 12 months undertaking 2 more MCs for full Diploma certificate (applicant self-sponsored)
9.00AM - 6.00PM

Note: Some lessons will be conducted via online learning.

Singapore Citizens or Permanent Residents who are either of the below:

  • Fresh NITEC (min. cumulative GPA 2.0; CCA will not be considered) and Higher NITEC graduates from relevant ITE courses, within 36 months of graduation or completion of National Service (ORD)

  • Only full-time NITEC / Higher NITEC graduates are considered. Graduates from NITEC / Higher NITEC Traineeships, and/or SkillsFuture Boot-camp programmes are not eligible.

  • Current employees working in the hotel industry with NITEC or Higher NITEC certification as their highest education level, who graduated from ITE for not more than five years and meet the academic entry requirements.

  • Applicants must be employed by an WSP-participating hotel, holding operational roles under Rooms, Sales & Marketing, and/or Food and Beverage Service departments.

Relevant NITEC / Higher NITEC from ITE:

  • NITEC in Food and Beverage Operations

  • NITEC in Travel and Tourism Services

  • Higher NITEC in Event Management

  • Higher NITEC in Hospitality Operations

  • Higher NITEC in Passenger Services

  • Higher NITEC in Service Management

  • Higher NITEC in Leisure and Travel Operations

  • Applicants from other disciplines may be considered on case-by-case basis if all other entry requirements are fulfilled.

Under the 18-month programme, the school fees for the 3 Modular Certificates (MCs) will be fully-sponsored by respective participants' employer (Work-Study Programme-participating hotels).

Singapore Citizen

Fee Subsidy Eligibility

Modular Certificate (3 MCs) Net Fee during Work-Study Certificate

Modular Certificate (2 MCs) Net Fee after Work-Study Certificate

Course Net Fee

SME-sponsored

$417.06

$337.50

$1,926.18

40 years & above

$404.46

$327.42

$1,868.22

below 40 years old

$597.06

$481.50

$2,754.18


Singapore Permanent Resident

Fee Subsidy Eligibility

Modular Certificate (3 MCs) Net Fee during Work-Study Certificate

Modular Certificate (2 MCs) Net Fee after Work-Study Certificate

Course Net Fee

Non-SME-sponsored

$1,617.84

$1,290.42

$7,434.36

SME-sponsored

$417.06

$337.50

$1,926.18

*Note:

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

All information is accurate at time of publishing.

 

Last updated on 27 Jun 2020

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice.  The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.