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Specialist Diploma in Hospitality and Tourism Management

SOH

About the Course

This 12-month programme is ideal for aspiring leaders in the field of hospitality and tourism as it is an industry-recognised qualification that facilitates career growth by strengthening your competencies in providing bespoke hospitality experiences and quality tourism.  Through this programme, you will acquire skills and knowledge in customer experience management, digital technologies for business innovation, sustainable practices and revenue management. You will be also designing your own learning, and equipping yourself with skills in either Leadership, Sustainability or Generative AI, crucial skillsets designed to help plot your way into the future. 


Upon completion of the programme, graduates will be able to:

  • Develop expertise and acquire management skills related to key operating departments in the hospitality and tourism industry.
  • Leverage digital technologies for business innovation and customer experience.
  • Explore how sustainable practices can support the continued development of the hospitality and tourism industry.
  • Anticipate and deliver desired customer experience consistently across touch points in the hospitality and tourism industry.
  • Leverage different processes and strategies to increase revenue, and sales, and enhance marketing effectiveness.

Target Audience

Current hospitality and tourism professionals or mid-careerists seeking to move into the Hospitality and Tourism industry.

What is so unique about this programme?

If you aspire to be a hospitality professional and require some flexibility in your schedule, this is an opportunity you would not want to miss. 

Participants will be awarded the Specialist Diploma in Hospitality and Tourism Management upon successful completion of each Post-Diploma Certificates (PDCs). The Specialist Diploma in Hospitality and Tourism Management will be issued upon meeting 50% of attendance requirement and passing all coursework and assessment.

Course Synopsis

Post-Diploma Certificate 1 (150 hours)Modules 
Hospitality Business Management

• H3119C Sustainable Tourism Management (60 hours)
• H3129C Rooms Revenue Optimisation (15 hours)
• H3139C Restaurant Revenue Optimisation (15 hours)
• H3149C Event Revenue Optimisation (15 hours)
• H3159C Hotel Ancillary Revenue Optimisation (15 hours)
• H3169C Hospitality and Tourism Capstone Project (30 hours)


Post-Diploma Certificate 2 (135 hours)Modules 
Choose one of three to complete PDC 2:
 
Hospitality Leadership and Management 
• H3029C Strategic Human Resource Management (45 hours)
• H3179C Leadership and Organisational Management (90 hours)
Sustainability
• A3119C Decarbonisation, Circular Economy and Resource Management (45 hrs)
• A3129C Climate and Sustainability Reporting (45 hrs)
• A3139C Low-Carbon Transformation Capstone Project (45 hrs)
Applied Generative AI 
• C2119C Prompt Engineering Fundamentals (15 hours)
• C2129C Generative AI Tools and Workflows (15 hours)
• C2139C Ethical and Societal Impact of Generative AI (15 hours)
• C2159C Generative AI for Business Productivity (45 hours)
• C2149C Generative AI Project (45 hours)


Module Synopsis

1. Post Diploma Certificate – Hospitality Business Management
This PDC is designed to equip learners with vertical skillsets to deepen knowledge in the Hospitality and Tourism domain, including people development, revenue optimisation and tourism and economic development. They will explore sustainable business practices and revenue management practices across different areas of the industry.

H3119C Sustainable Tourism Management

This module delves into sustainable business practices tailored to the hospitality and tourism industry, focusing on long-term business viability and growth while maintaining service excellence. It explores strategies that enable organisations to adapt to dynamic market conditions, optimise operational efficiency, and enhance stakeholder value. Emphasis is placed on existing and innovative approaches to revenue generation, proper governance, resource management, and customer engagement while addressing the evolving demands from a global perspective. Through case studies, industry insights, and practical applications, Learners will acquire the knowledge and skills to develop sustainable business models that drive profitability and resilience in the vibrant hospitality and tourism sector, focusing on tourism and economic development.

H3129C Rooms Revenue Optimisation

The Rooms Revenue Optimization module is designed to explore revenue management strategies in the hospitality and tourism industry. With a focus on demand forecasting, pricing strategies, and revenue optimisation techniques, learners will gain essential skills to develop effective room revenue optimization plans. 

H3149C Event Revenue Optimisation

Each function space and revenue source have its unique characteristics. Equipped with a better understanding of the physical characteristics of an event space, you will then be exposed to business strategies that can be adopted for an increased yield with effective pricing strategies. These include space optimisation theory, pricing, and communication tools that can be applied for revenue optimisation. 

H3139C Restaurant Revenue Optimisation

 A restaurant’s revenue is affected by the strategies and tactics that it implements. To optimise profits, restaurants would need to take into consideration various elements including demand, revenue, and supply management. 

H3159C Hotel Ancillary Revenue Optimisation

This module is designed to explore revenue management applications beyond rooms, F&B and events. It will focus on various revenue streams and strategies to manage and generate revenue in these areas. Learners will understand the importance of optimizing demand across a spectrum of revenue streams, within targeted market segments. Learners will also understand the importance of using the right pricing strategies for revenue optimisation.

H3169C Hospitality and Tourism Capstone Project

This module will incorporate all learnings from the modules: Sustainable Tourism Management, Rooms Revenue Optimisation, Event Revenue Optimisation, Restaurant Revenue Optimisation and Hotel Ancillary Revenue Optimisation. Learners will gain an understanding of the interconnectedness and interdependence of various components within the hospitality and tourism industry. Equipped with critical thinking skills, they are expected to conduct market research and analysis to enhance the business in their chosen sector of the industry.

 
 

2. Post Diploma Certificate – Hospitality Leadership and Management

This PDC is designed to equip learners with horizontal skills to deepen knowledge in the Human Resource and Leadership domains, applicable to the hospitality and tourism industry. They will be exposed to best practices and the importance of fostering positive employee engagement, in relation to organisational goals.

H3029C Strategic Human Resource Management

This module will provide Learners with practical skills and support knowledge for strategic manpower management and talent management. Learners will also examine the process of planning manpower needs, implementing external recruitment locally and sourcing overseas, instituting internal recruitment processes, and selecting staff. Some practical skills acquired will include developing advertisements for positions, developing tools, and conducting structured interviews as well as developing and evaluating results of selection tests. This module also introduces Learners to the objectives of total reward, pay structures benefits management and compensation design. Learners will also understand diversity and inclusion, employee and labour relations, and employee engagement management. 

H3179C Leadership and Organisational Management

This module will give Learners essential leadership and organisational management skills to thrive in the dynamic hospitality and tourism industry. It covers key concepts such as business networking and effective leadership styles, team building, effective decision-making, and change management, all within the context of hospitality and tourism operations. Emphasis is placed on fostering a positive organisational culture, critical thinking, effective decision-making, enhancing employee engagement management, and aligning operational strategies with business goals. Through case studies, role-playing, and practical applications, Learners will develop the competencies to lead diverse teams and drive organisational success in the fast-paced world of hospitality and tourism. 
 

3. Post Diploma Certificate - Sustainability 
The Post Diploma Certificate in Sustainability provides a comprehensive and practical understanding of how to drive organisational sustainability, with a strong emphasis on decarbonization and reporting. Learners will gain the technical skills necessary to measure and manage greenhouse gas emissions, implement circular economy principles, and develop effective sustainability strategies. The program delves into the intricacies of climate and sustainability reporting, equipping participants to navigate international standards like the ISSB and GRI, and to ensure alignment with regulatory requirements. Through a project-based approach, learners will develop and implement low-carbon transition plans, focusing on energy and resource efficiency, and learn how to integrate sustainability into core business operations and reporting.

A3119C Decarbonisation, Circular Economy and Resource Management

This module equips learners with the techniques to measure both direct and indirect carbon emissions, which covers scopes 1, 2 and 3, to determine an organisation’s greenhouse gas footprint for setting decarbonisation targets and reporting. Learners will be guided to implement resource management plans including circular waste management and energy efficiency solutions to achieve carbon neutral or net-zero goals.

A3129C Climate and Sustainability Reporting

This module covers the foundational understanding of sustainability reporting standards and frameworks in Singapore, with an in-depth focus on the International Sustainability Standards Board (ISSB), which builds on the Task Force on Climate-Related Financial Disclosure (TCFD) and Global Reporting Initiative (GRI) Standards. Learners will explore climate risks and opportunities to ensure a strong connection between sustainability and financial performance. With the acquired knowledge, learners will be equipped to lead the development of their organisation’s sustainability reporting, and accounting policies and processes in line with regulatory requirements and international best practices.

A3139C Low Carbon Transformation Capstone Project

In this module, learners will be guided through a project-based approach to planning, developing and implementing a sustainability strategy for an organisation’s low-carbon transition.  Best practices in sustainability and net-zero transformation will also be discussed. Learners will apply low-carbon strategies such as tracking energy and resource consumption to identify opportunities for improving energy and resource efficiency.
 

4. Post Diploma Certificate – Applied Generative AI
The Post-Diploma Certificate in Applied Generative AI is designed to equip professionals with in-depth knowledge and practical skills in leveraging Generative AI. This program provides a comprehensive understanding of prompt engineering, ethical considerations, AI-powered workflows, and business productivity. Through hands-on learning and project-based exploration, the PDC prepares the Learners to apply Generative AI effectively in professional settings.

C2119C Prompt Engineering Fundamentals

This module introduces Learners to the fundamentals of crafting effective prompts and fine-tuning of Large Language Models (LLMs). Learners will explore strategies to optimize LLM interactions, from designing precise prompts to customizing model behaviour for specific tasks for various real-world use-cases behaviour cases. Learners also will be delving into LLM fine-tuning methodologies.

C2129C Generative AI Tools and Workflows

Generative AI Tools and Workflows will introduce learners to practical applications of Generative AI in a code-free manner. Learners will learn to work with popular AI platforms and tools, such as ChatGPT, DALL-E and others, to create content, automate tasks, and/or enhance productivity. Learners will learn about the Generative AI workflow associated with tasks such as text generation, graphic design and more.

C2139C Ethical and Societal Impact of Generative AI

In this module, Learners will develop an understanding of AI ethics, covering principles like bias, fairness and transparency. Learners will learn how to apply ethical considerations in AI development and deployment. Learners will also delve into the profound ripple effects of Generative AI on society. This module unravels the multifaceted influences of AI, touching upon its advantages, inherent challenges, and unforeseen ramifications. 

C2159C Generative AI for Business Productivity

In this module, Learners will be exposed to practical applications of Generative AI in a code-free manner. Learners will learn to work with popular AI platforms and tools, such as ChatGPT, DALL-E and others, to create content, automate tasks, and/or enhance productivity. Learners will learn about the Generative AI workflow associated with tasks such as text generation, graphic design and more.

C2149C Generative AI Project

This project-based module explores Generative AI’s role in optimizing workflows, boosting productivity, and enhancing analytical capabilities. Learners will apply Generative AI to workplace scenarios, leveraging automation, data-driven insights, and AI-assisted decision-making. Through hands-on projects, they will develop practical skills in leveraging Generative AI.
 

Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).


Commencement Date DurationMode and Venue ScheduleApplication Start and End Date
October

1 year

Face-to-Face at Republic Polytechnic / Online learning
Tuesdays
9.30am to 6.30pm
October intake: Mid-May to Mid-September

Application outcome will be released at least 3 weeks prior to course commencement

Applicants should possess at least a local diploma qualification or equivalent from recognised institution.   

OR

Applicants should possess at least a local diploma qualification or equivalent in Business or Hospitality from recognised institution.

Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 5 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.

Company Sponsorship

If you are a company-sponsored course applicant, please seek assistance from your company's course co-ordinator to log in to STEP using the Corp Pass to generate a corporate application link. Your application would need to be submitted via the link generated. For more information about using the STEP portal, please refer to our step-by-step guide

Course Fees

Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).

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Last updated on 05 Jun 2025

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