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Specialist Diploma in Hospitality Business Management

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About the Course

This 12-month programme is ideal for aspiring leaders in the field of hospitality as it is an industry-recognised qualification that facilitates career growth by strengthening your competencies in hospitality operations management and hospitality financial management.


Upon completion of the programme, graduates will be able to:

  • analyse performance measures on service management, and gain insights on the application of concepts on operational brand standards that improve the competitiveness of the hotel
  • gain deeper understanding on renewable engineering solutions on how these costs can be effectively managed
  • gain applicable knowledge to evaluate the functional roles of the human resource and examine specific areas of human resource management that operates strategically in a hotel
  • apply practical approaches to reading, interpreting, and analysing hospitality industry financial statements and management reports of the industry
  • identify and exploit opportunities for revenue and operational optimisation in the hospitality industry
  • gain better knowledge of hospitality laws that cover the guests against injuries or accidents while at the hotel, as well as the hotel’s responsibility as an operator to the guests

 

Target Audience

Service professionals in the hospitality industry. 

What is so unique about this programme?

If you aspire to be a hospitality professional and require some flexibility in your schedule, this is an opportunity you would not want to miss. This course is designed to help participants enhance their proficiency in hospitality operations management, including financial management.
 

What will I get out of this?

Being in the hospitality industry, I enjoy meeting new people every day, as it is an opportunity to learn, grow and improve. This Specialist Diploma has broadened my horizons on the business and management of this ever-changing industry.
Tan Jing Qing Vanni
i-Host Management Trainee, InterContinental Singapore
Participants will be awarded the Specialist Diploma in Hospitality Business Management upon successful completion of each Post-Diploma Certificates (PDCs). The Specialist Diploma in Hospitality Business Management will be issued upon meeting 50% of attendance requirement and passing all coursework and assessment.

Course Synopsis

Post-Diploma Certificate (135 hours) Modules (45 hours)
Hospitality Operations Management
  1. Managing Service Quality in Hotels
  2. Facilities and Building Management
  3. Strategic Human Resource Management
Hospitality Financial Management
  1. Financial Management in Hospitality
  2. Marketing and Revenue Management
  3. Business Law in Hospitality

Module Synopsis

1. Post-Diploma Certificate in Hospitality Operations Management 

Managing Service Quality in Hotels

This module will provide an insight to the key operating departments within the hotel. Students will be exposed to the different processes that are in place, and analyse performance measures to determine how guests are being served at the hotel. Students will be able to apply their knowledge about the concepts of operational brand standards of a chain hotel, and examine how these standards can be used to improve the competitiveness of the hotel.

Facilities and Building Management

This module examines the energy cost in a hotel incurred by Heating, Ventilation, and Air Conditioning Systems (HAVC). Students will look at renewable engineering solutions on how these costs can be effectively managed. It includes designing facilities and systems for food and beverage provisioning, telecommunications systems and coordinating operations with renovation projects. Topics on Fire Safety and equipment management will be covered in the module.

Strategic Human Resource Management

This module aims to provide an insight into the relationship between human resource management and the business strategy of the hotel. Students will apply the knowledge to evaluate the functional roles of the human resource team in the hotel and examine specific areas of human resource management that operates strategically in a hotel.  This includes understanding the various strategies on talent management and staff retention in the hotel.
 
2. Post-Diploma Certificate in Hospitality Financial Management 

Financial Management in Hospitality

This module examines the principles of hospitality finance, including the mathematics of finance, sales accountability, working capital and capital asset management, and cost of financing, property valuation, and report analysis. Students will apply practical approaches to reading, interpreting, and analyzing hospitality industry financial statements and management reports of the industry. Students will apply the knowledge of accounting principles to operate a successful hospitality department or business.

Marketing and Revenue Management

This module aims to equip students with the skills to identify and exploit opportunities for revenue and operational optimisation in the hospitality industry. Students will explore the application of sales and marketing techniques and how it can impact the revenue goals of the hotel. Strategies like effective management of electronic channel distribution, sales and marketing structure, pricing and forecasting models that will impact profitability throughout the various forms of accommodation. Students will be equipped with the skills to formulate and evaluate hotel rate plans; booking trends and patterns; forecast length of stays and manage occupancy situations. They will also learn to use the IDeaS, and Global Distribution Channels, to manage and optimise revenues and yield.

Business Law in Hospitality

In today’s world, hotel managers are called upon to make decisions about their guests that will impact the legal standing of the hotel. This module aims to equip students with the knowledge of hospitality laws that cover the guests against injuries or accidents while at the hotel. It also examines topics on hospitality contracts, regulatory and administrative concerns in this industry, as well as the hotel’s responsibility as an operator to the guests.
 
Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).

Applicants should possess at least a local diploma qualification or equivalent from recognised institution.   

OR

Applicants should possess at least a local diploma qualification or equivalent in Business or Hospitality from recognised institution.


Applicants who do not meet the entry requirements may be considered for admission to the course based on evidence of at least 5 years of relevant working experience or supporting evidence of competency readiness. Suitable applicants who are shortlisted will have to go through an interview and/or entrance test. The Polytechnic reserves the right to shortlist and admit applicants.


 
Please click on the "Register" button to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).
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Last updated on 04 Mar 2024

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