Millennial visitors are the largest group of travellers today. It is therefore important that we deepen our understanding of their profiles, to better cater to their needs. Millennials are technologically savvy and desire unique and immersive experiences that go beyond sight and sound. In order to engage the Millennial visitors better, tourist guides and experience curators need to understand their needs and wants and the available technological resources.
This course aims to equip participants with the appropriate knowledge and skills using immersive visitor engagement technology to meet the increasing expectations of the millennial guest in providing them with quality visitor experiences.
This course aims to equip participants with appropriate knowledge and skills in the following 3 key areas:
- Understanding the profile and needs of the millennial visitors
- Designing and curating experiences
- Using immersive visitor engagement technologies to meet the increasing expectations of the millennial guests
Who should attend?
This course is suitable for anyone who works in the hospitality and tourism industry, especially Tourist Guides, Attraction Hosts, Hotel Concierges, etc.
This course is perfect for anyone who works in the hospitality industry and does not require any prior experience and knowledge.
Participants will be awarded the Certificate of Attendance
by Republic Polytechnic upon meeting 80% of the attendance.
Edmund Poh has more than 10 years of industry experience in tourism. He was with Singapore Tourism Board (STB), with stints in the Exhibitions and Conferences Division and Travel Services Division. Before joining STB, Edmund was a Station Manager with Singapore Airlines. In 2012, Edmund joined Republic Polytechnic and has rich experience in teaching a wide array of learners, including adult learners and professionals.
|Full Course Fee (Others)
||Singapore Citizens aged 40 and above
||SME-Sponsored Singapore Citizens OR Permanent Residents
||Singapore Citizens aged 39 and below OR Singapore Permanent Residents
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.
For more information on the various funding schemes, please visit https://www.rp.edu.sg/ace/funding-schemes
All information is accurate at the time of publishing.