Enhancing Experiences for the Millennial Visitor (with Immersive Technologies Showcase)

Millennial visitors are the largest group of travellers today. It is therefore important that we deepen our understanding of their profiles, to better cater to their needs. Millennials are technologically savvy and desire unique and immersive experiences that go beyond sight and sound. In order to engage the Millennial visitors better, tourist guides and experience curators need to understand their needs and wants and the available technological resources. 

This course aims to equip participants with the appropriate knowledge and skills using immersive visitor engagement technology to meet the increasing expectations of the millennial guest in providing them with quality visitor experiences.

Learning Objectives

This course aims to equip participants with appropriate knowledge and skills in the following 3 key areas:
  • Understanding the profile and needs of the millennial visitors
  • Designing and curating experiences
  • Using immersive visitor engagement technologies to meet the increasing expectations of the millennial guests

Who should attend?

This course is suitable for anyone who works in the hospitality and tourism industry, especially Tourist Guides, Attraction Hosts, Hotel Concierges, etc.

Entry Requirements

This course is perfect for anyone who works in the hospitality industry and does not require any prior experience and knowledge.

Certification

Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance.

Trainer's Profile

Edmund Poh has more than 10 years of industry experience in tourism. He was with Singapore Tourism Board (STB), with stints in the Exhibitions and Conferences Division and Travel Services Division. Before joining STB, Edmund was a Station Manager with Singapore Airlines. In 2012, Edmund joined Republic Polytechnic and has rich experience in teaching a wide array of learners, including adult learners and professionals.

Course Dates

12 August 2020 
04 November 2020 

Course Duration

1 day (8 hours, including breaks)

Course Venue

RP ACE @ Woodlands
Full Course Fee (Others) Singapore Citizens aged 40 and above SME-Sponsored Singapore Citizens OR Permanent Residents  Singapore Citizens aged 39 and below OR Singapore Permanent Residents 
S$288.90 S$28.89 S$28.89 S$86.67 

Note:
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

For more information on the various funding schemes, please visit https://www.rp.edu.sg/ace/funding-schemes.

All information is accurate at the time of publishing.

Last updated on 27 Jun 2020

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Fees quoted are inclusive of GST. Republic Polytechnic reserves the right to make changes to the course fees and application closing dates without prior notice. The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.