Growing Customer Satisfaction and Service Quality in F&B

This course is being offered as part of Enhanced Training Support Package (ETSP). Click here for more ETSP courses.

This course is designed for participants to identify customer service issues based on the feedback and information collected from the various channels. Participants will also learn to innovate and adopt various service styles to suit the profile and expectations of their target market thereby increasing customer retention.

Learning Objectives

By the end of the course, participants will be able to:
  • Understand the profiles, expectations and perceptions of customers and adapt service styles at the various touch points in the service cycle
  • Distinguish and strategize between "hard" and "soft" service skills
  • Suggest different approaches to retaining customers
  • Identify the various methods of collecting customer information and feedback for appropriate and legally permitted uses

Who Should Attend?

Newly appointed assistant managers, supervisors looking to take on more administrative responsibilities.
Lead servers showing managerial potential and earmarked for career growth.
 

Entry Requirement

Participants are expected to possess F&B service capability, with some knowledge and involvement in creating customer experience and customer retention management.

Certification

Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance requirement.

Course Dates

25 August 2020
07 December 2020
 

Course Duration

1 day (8 hours, including breaks)

Course Venue

This course is conducted online to facilitate off-campus learning from home.
Fees for ETSP
Companies sending their employees for training enjoy 90% course fee funding. 

Full Course Fee (Others) Enhanced Training Support Package (ETSP) Scheme 
S$288.90  S$28.89

Note: Fees for ETSP are 10% of full course fees 

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

All information is accurate at the time of publishing.

Last updated on 24 Jul 2020

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Fees quoted are inclusive of GST. Republic Polytechnic reserves the right to make changes to the course fees and application closing dates without prior notice. The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.