Understanding Your Visitors

This course is being offered as part of Enhanced Training Support Package (ETSP). Click here for more ETSP courses.
 
Visitors today are becoming more demanding because of the many distractions, and their consumption patterns have shifted due to technological advances. Hence, there is a need to deepen the understanding of whom our visitors are and what are their demands and preferences. 

This course aims to equip participants with appropriate knowledge on visitor profiles, types of visitors and the factors that influence visitor behaviour. Participants can understand the Hofstede’s Dimensions of National Culture model, and use the model to enhance their understanding of visitor behaviour.

Learning Objectives

Participants will be exposed to the following:
  • Understand the Hofstede’s Dimensions of National Culture model
  • Examine the types of tourist based on visitor profiles
  • Identify the factors that influence visitor behaviour
  • Understand how cultural beliefs and values influence visitor decisions
  • Apply Hofstede’s Dimensions of National Culture model

Who should attend?

This course is suitable for anyone who works in the hospitality industry, especially Tourist Guides, Attraction Hosts, Hotel Concierges, etc.

Entry Requirement

This course is perfect for anyone who works in the hospitality and tourism industry and does not require any prior experience and knowledge.

Certification

Participants will be awarded the Certificate of Attendance issued by Republic Polytechnic upon meeting 80% of the attendance.

Trainer's Profile

Edmund Poh has more than 10 years of industry experience in tourism. He was with Singapore Tourism Board (STB), with stints in the Exhibitions and Conferences Division and Travel Services Division. Before joining STB, Edmund was a Station Manager with Singapore Airlines. In 2012, Edmund joined Republic Polytechnic and has rich experience in teaching a wide array of learners, including adult learners and professionals.

Course Dates

26 November 2020

Course Duration

1 day (8 hours, including breaks)

Course Venue

This course is conducted online.

Fees for ETSP
Companies sending their employees for training enjoy 90% course fee funding. 

Full Course Fee 
(Others)   
Enhanced Training Support Package (ETSP) Scheme    Singapore Citizens or Permanent Residents aged 39 and below  Singapore Citizens aged 40 and above  SME-sponsored Singapore Citizens or Permanent Residents
 
 
S$288.90    S$28.89     S$86.67  S$28.89 S$ 28.89

For ETSP*, click here to register.
For non-ETSP*, email us with your particulars and course name to register your interest.

*ETSP - Enhanced Training Support Scheme

Notes:
  • Fees for ETSP are 10% of full course fees
  • Payment may be made using SkillsFuture Credit.
  • All fees quoted are inclusive of 7% GST.

Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants. 

All information is accurate at the time of publishing.



Last updated on 05 Oct 2020

Need more help?

If you are still unsure about which course to pursue, please contact our Academy for Continuing Education.  

Fees quoted are inclusive of GST. Republic Polytechnic reserves the right to make changes to the course fees and application closing dates without prior notice. The commencement of each course is subject to a sufficient number of participants. All information is accurate at time of publishing.