This module provides students with knowledge and technical know-how related to total quality in an organisation using quality as a management framework. This module will enable students to assess the importance of quality, understand customer focus, leadership, strategic planning, execution, and deployment, as well as identify critical process management strategies like benchmarking, supplier partnering and Business Continuity Management in Total Quality Management. Topics such as famous philosophies, principles, common human resource practices, quality awards, quality management systems and standards, basic internal auditing practises on quality management systems, as well as an overview of the environmental management systems and standards will also be covered.