Modules

This module will provide an overview of the landscape of the aviation industry, focusing on passenger services for both airports and airlines. Students will gain insights into passenger-centric services, airline passenger management, and industry regulations. The curriculum will also cover passenger services encompassing the customer experience, marketing and in-flight services. Through case studies, practical exercises and field visits, students will recognise the importance of the air travel component within the wider hospitality industry, and develop broad-based skills necessary for a career in the air travel industry.