This module introduces students to the fundamental principles of case management. Students will appreciate the collaborative process to assess, plan, coordinate, implement, monitor, and evaluate services required in case management for primary and other healthcare settings. The different case management settings for wards, clinics, hospitals, and healthcare-related organisations will be explored. During the module, students will be familiarised with the content, format and management of the medical health record including the utilisation of the electronic medical record system. Quality and cost-effective outcomes in case management will also be addressed. At the end of this module, students will acquire skills in case management relevant to the Singapore context.