This module introduces the students to a standardised approach to operations management and improvement activities in the support of overall operational efficiency and effectiveness in the hospitals, primary healthcare institutions and nursing homes in Singapore. Students will be introduced to Workplace Safety and Healthy Act (WSHA) legislation, addressing good safety habits in all individuals as well as specify liabilities for healthcare personnel at the workplace. Topics covered include operational issues (patient admission, consultancy record, inventory transaction) related to hospital / healthcare and related services, regulations on first aid, risk management, and incident reporting.