In a project with DHL Supply Chain, our students from the School of Infocomm are in the process of developing a smart chatbot programmed to handle specific queries in supply chain logistics. The multilingual chatbot with capabilities for deep reinforcement learning is set to revolutionise conventional customer service operations across the Asia Pacific. What makes it better than its human counterparts is the ability to handle thousands of simultaneous queries at the same time in the same polite manner without ever getting tired. Armed with the ability to efficiently and accurately fill in e-forms as well as provide information to queries on logistics, the chatbot will efficiently help businesses save costs whilst improving the standard of customer service. The project commenced on April 2019 and is expected to run for the next 18 months.