This module will examine the process of planning organisation-wide effort to improve effectiveness and staff satisfaction, with emphasis on understanding organisational climate and managing change. Students will learn to develop and implement a change management plan as well as how to improve the engagement of staff in change management. In addition, students will develop practical skills in handling grievances, conflicts, negotiations, and change communications as well as managing the communication aspect in terminations, disciplinary proceedings and transmission of negative information. The students will also be equipped to conduct internal investigations on staff issues effectively.