This module will examine the process of planning
organisation-wide effort to improve effectiveness and
staff satisfaction, with emphasis on understanding
organisational climate and managing change.
Students will learn to develop and implement a
change management plan as well as how to improve
the engagement of staff in change management.
In addition, students will develop practical skills in
handling grievances, conflicts, negotiations, and change
communications as well as managing the communication
aspect in terminations, disciplinary proceedings and
transmission of negative information. The students will
also be equipped to conduct internal investigations on
staff issues effectively.
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