This module provides an overview of issues associated
with managing and measuring service delivery. Using
different scenarios, students will select a deployment
model(s) to meet business requirements considering
cost and performance. They will be exposed to
key performance indicators (KPIs) on service level
agreements (SLAs) that ensure stipulated levels of
service quality and availability. These modules will also
cover the availability, business continuity and financial
considerations involved in service delivery.
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