This module will cover basic business decisions criteria, process mapping, sales and operations planning, quality standards and analysis, and customer relationship management enabling students to identify inefficiencies and areas for improvement. In this module, students will learn to use process automation tools with time study to assist them to streamline business processes and automate workflows to optimise productivity. Students will be exposed to changing business goals and trained with tools to discover, model, analyse, measure, improve and optimise business strategy and processes. Sustainability concepts such as carbon footprint calculation and reporting for sustainability will also be covered.