This module provides students with knowledge and
technical know-how related to total quality in an
organisation using quality as a management framework.
This module will enable students to assess the importance
of quality, understand customer focus, leadership,
strategic planning, execution, and deployment, as well
as identify critical process management strategies
like benchmarking, supplier partnering and Business
Continuity Management in Total Quality Management.
Topics such as famous philosophies, principles, common
human resource practices, quality awards, quality
management systems and standards, basic internal
auditing practises on quality management systems, as
well as an overview of the environmental management
systems and standards will also be covered.
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