This module provides an overview of the workflow processes and protocols of an international Airline Operations Centre (AOC). Students learn about the duties and responsibilities of the flight operations officer (dispatcher) and other positions within the AOC. Topics covered in the module include the history of commercial aviation, aircraft performance, aircraft weight and balance, form of the earth and basic navigation, basic meteorology, and standard flight planning procedures and protocols. This module will also provide a background in the regulatory framework governing the aviation industry. The relevant Singapore Air Worthiness Requirements (SAR) documents such as Part 66, Part 145, as well as various certificates such as Joint Aviation Requirement Operations (JAR-OPS) for commercial air transportation will be covered. Other applicable National and International legislation requirements for aviation will also be covered in this module.