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Work-Study Certificate leading to Diploma in Business Practice (Hospitality Management)

School of Hospitality, Lifelong learning, Hotel Earn and Learn Programme for ITE Graduates

About the Course

This programme aims to provide a pathway for career development and further education through 3 Modular Certificates (MCs) for fresh ITE graduates entering the hotel industry, under the Work-Study Certification (WSC).

At the end of this programme, participants have the option to complete 2 additional MCs for the award of a Diploma in Business Practice (Hospitality Management).

Target Audience

Fresh ITE graduates from hospitality-related disciplines entering the hotel industry.

 

    

Participants will be awarded 3 Modular Certificates (MCs) upon successful completion of each certificate programme under the 18-month programme, meeting 50% of attendance requirement, passing all coursework and assessment, as well as remained employed with the Work-Study Programme-participating hotel throughout the duration.

Participants have the option to complete 2 additional MCs for the award of the Diploma in Business Practice (Hospitality Management) after the successful completion of the Work-Study Certification. The Diploma will be issued upon meeting 50% of attendance requirement and passing all coursework and assessment.

Course Synopsis

Certification Modules
Service Management
  1. Customer Relationship Management
  2. Service Quality and Professional Etiquette
  3. Contact Centre Operations
Hotel Management
  1. Hospitality & Tourism Management
  2. Rooms Division Management
  3. Hospitality Revenue Management
Food and Beverage Management
  1. Food and Beverage Management
  2. Catering Management
  3. Foodservice Facilities Design

Optional:

Certification  Modules 
Events Management
  1. Introduction to the Event Industry
  2. Event Operations Management
  3. Meeting, Convention and Event Management
Spa and Wellness Management
  1. Wellness and Lifestyle Management
  2. Wellness, Lifestyle & Spa Operations
  3. Wellness and Medical Tourism Management

Module Synopses

 

1. Certificate in Service Management 

Customer Relationship Management

This module examines how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.

Service Quality and Professional Etiquette

This module is designed to inculcate participants with the service mind-set as well as to acquaint them with the theoretical and practical concepts on service quality, adapted from a service excellence framework, based on leadership, strategy, people, process, and measurement. It covers service culture, service blueprinting, measuring service quality, and service empowerment.

Contact Centre Operations

This module introduces participants to the operation management of Contact Centre. The emphasis will be in four core areas which include the Business Plan, People, Technology and Standards & Processes. It equips participants with the necessary skills, tools and knowledge to better assimilate into the Contact Centre.

 

2. Certificate in Hotel Management 

Hotel & Tourism Management

This module equips participants with a basic understanding of the hospitality and tourism industry. Participants will acquire a broad overview of the structure and concepts related to the various segments within the hospitality and tourism industry as well as the industry trends and practices.

Rooms Division Management

This module equips participants with a comprehensive understanding of the function, organization, and management of the Rooms Division department. The focus is on the core activities of the Rooms Division like Front Office and Housekeeping, and the related activities such as Security and Engineering Operations.

Hospitality Revenue Management

This module introduces the concept of revenue management which is a key function in any hospitality business. Participants will understand the importance of profitably managing limited and perishable capacity essence. It covers yield management techniques, forecasting, strategic analysis and overbooking situations.

 

3. Certificate in Food and Beverage Management 

Food and Beverage Management

This module introduces participants to all aspects of food and beverage management. It covers the steps to opening and managing a restaurant including location selection, interior design and menu planning, day to day operational concerns such as hygiene and sanitation, marketing, staff scheduling, motivation and management, service styles, customer service issues, and technological innovations.

Catering Management

This module allows participants to have the opportunity to understand the importance of catering management, for both in-house and outside events. Participants will learn about revenue management for banquet space, food production, manpower planning and limitations of outdoor catering.

Foodservice Facilities Design

This module gives an introduction to the basic concepts of foodservice facilities design and planning with an emphasis on restaurants. Participants will understand the concept of work flow, restaurant ergonomics and types of kitchen and restaurant equipment best suited for the restaurant concept and operations.

4. Certificate in Events Management 

Introduction to the Event Industry

This module adopts an integrated learning approach to give participants an overview of the local events industry, as well as trends and developments, challenges and opportunities, stakeholder relationships, events team structure, critical event management processes and key success factors.

Event Operations Management

This module helps participants understand the principles and practices relating to planning, managing, and staging of events, with an emphasis on event-related operations. Participants will learn to appreciate the importance of time frames, pre-event preparation, on-site management and post-event requirements in relation to the different scales and intended target groups of events.

Meeting, Convention and Event Management

This module provides comprehensive concepts of the Meetings and Conventions industry, knowledge on conference programme development, venue setup, speakers and attendees management, marketing and promotion, and sustainability of these activities. It covers the technical-know how in creating, organising and managing special events which include festivals, fund-raising, sports and community events.
 

5. Certificate in Spa and Wellness Management 

Wellness and Lifestyle Management

This module acquaints participants with an in-depth understanding of the wellness industry and its impact on lifestyle. Participants will discover the dimensions and components of the wellness industry and will learn about the different demand and supply factors that define the wellness industries. It covers the sub-sectors of the wellness industry and its contribution to the economy of Singapore and globally.

Wellness, Lifestyle & Spa Operations

This module provides the knowledge of managing a successful spa wellness operation covering front and back office procedures, facility and staff utilization, housekeeping, day-to-day operations and code of conduct. It covers the essentials of product training, planning products and services menu, benchmarking across cultures, marketing and competitive positioning, as well as inventory management.

Wellness and Medical Tourism Management

This module provides an in-depth understanding of the different aspects of managing wellness and medical tourism in different economies. It covers key drivers of growth and identify factors driving change.
 

Please click here to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).

WSP Eligibility

Singaporeans and Singapore Permanent Residents who are:

  • within three years of graduation from ITE or the Operational Ready Date (ORD) for full-time National Servicemen, or
  • within five years of graduation from ITE, and if their employer is a participating company.

Course Entry Requirement

Applicants should possess a relevant NITEC (min. GPA: 2.0) or Higher NITEC Certificates from the feeder programme as listed here. 

Admission will be reviewed and approved by the polytechnic on a case-by-case basis.

Please click here to view the updated course schedule and fees on the Skills Training & Enhancement Portal (STEP).
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Last updated on 01 Mar 2024

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