This course is being offered as part of Enhanced Training Support Package (ETSP). Click here
for more ETSP courses.
Are you ready to tap into the potential and insights that customer satisfaction analytical tools can offer?
You will learn about the importance of collecting information that determines the level of customer satisfaction through survey questionnaires. You will also learn how to calculate the Customer Satisfaction (C-Sat) and Net Promoter Score (NPS) and use the data to enhance your company’s hospitality standards.
By the end of the course, participants will be able to:
- Understand how survey questionnaires are developed
- Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS)
- Understand how C-Sat and NPS is being used in organisations
- Apply the concepts and enhance Customer Satisfaction
Who Should Attend?
This course is suitable for anyone who works in the hospitality industry and is interested to enhance the level of customer satisfaction for their company.
This course is perfect for anyone who works in the hospitality industry, and does not require any prior knowledge.
Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance requirement.
Mr Tan Jin Haw graduated with an Electronic and Electrical Engineering (Honours) degree from Loughborough University, UK, in 1998. Jin Haw comes with a wealth of experience from working at StarHub as an engineer, in market research for firms like Ipsos (formerly Synovate) and GfK. He has also spent a year as a consultant with a local recruitment/placement firm PeopleKey Consulting. Jin Haw’s passion in service analytics drove him to lead projects in Finance, Retail, Healthcare and Hospitality Services in Quantitative research as well as mystery audits.
18 September 2020
1 day (8 hours, including breaks)
This course is conducted online to facilitate off-campus learning from home.
Fees for ETSP
Companies sending their employees for training enjoy 90% course fee funding.
|Full Course Fee (Others)
||Enhanced Training Support Package (ETSP) Scheme
Note: Fees for ETSP are 10% of full course fees
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.
All information is accurate at the time of publishing.