Are you ready to tap into the potential and insights that customer satisfaction analytical tools can offer?
You will learn about the importance of collecting information that determines the level of customer satisfaction through survey questionnaires. You will also learn how to calculate the Customer Satisfaction (C-Sat) and Net Promoter Score (NPS) and use the data to enhance your company’s hospitality standards.
By the end of the course, participants will be able to:
- Understand how survey questionnaires are developed
- Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS)
- Understand how C-Sat and NPS is being used in organisations
- Apply the concepts and enhance Customer Satisfaction
Who Should Attend?
This course is suitable for anyone who works in the hospitality industry and is interested to enhance the level of customer satisfaction for their company.
This course is perfect for anyone who works in the hospitality industry, and does not require any prior knowledge.
Participants will be awarded the Certificate of Attendance by Republic Polytechnic upon meeting 80% of the attendance requirement.
Tan Jin Haw graduated with an Electronic and Electrical Engineering (Honours) degree from Loughborough University, UK, in 1998. Jin Haw comes with a wealth of experience from working at StarHub as an engineer, in market research for firms like Ipsos (formerly Synovate) and GfK. He has also spent a year as a consultant with a local recruitment/placement firm PeopleKey Consulting. Jin Haw’s passion in service analytics drove him to lead projects in Finance, Retail, Healthcare and Hospitality Services in Quantitative research as well as mystery audits.
Click "APPLY NOW" to check available course dates and to register.
1 day (8 hours, including breaks)
This course is conducted online.
|Full Course Fees
||Singapore Citizens aged 40 and above
||SME-Sponsored Singapore Citizens OR Singapore Permanent Residents
||Singapore Citizens aged 39 and below OR Singapore Permanent Residents
*Payment may be made using SkillsFuture Credit.
*Fees reflected are inclusive of Goods & Service Tax (GST)
*From 1 July 2020, Workfare Training Scheme (WTS) and fee subsidy under WTS will cease. WTS will be replaced by Workfare Skills Support Scheme (WSS). For more information on WSS, please refer to www.wsg.gov.sg/programmes-and-initiatives/workfare-skills-support-scheme-individuals.html
Republic Polytechnic reserves the right to make changes to the course fee and application closing dates without prior notice. The commencement of each course is subject to sufficient number of participants.
All information is accurate at the time of publishing.