Customer Experience Labs
Our Customer Experience Labs consists of the Retail Unlimited lab, Customer Relationship Management Lab (CRM) and Contact Centre Learning Lab, which are equipped with industry-standard technology and designed for students to engage clientele in a positive, professional manner. The labs facilitate activities such as role-playing, cognitive apprenticeship, interactive lectures, and group discussions for the delivery of modules such as Customer Relationship Management, Retail Management, Customer Analytics, Customer Experience in Banking & Finance, Contact Centre Operations, Innovation and Design for Service Operations.