Discover the Art Of Creating Unique Customer Experiences
Customer Experience is more than customer service or person-to-person service. It is about using data analytics and technology to understand your customers’ needs and wants. Let your originality find new and exciting ways to engage your customers. Through the Diploma in Customer Experience Management with Business (DCXB), you will be equipped with skills to craft memorable experiences that will mark you as a game changer in many industries.
Learn about customer analytics, process innovation and digital technologies to drive customer experience, and gain hands-on experience in our innovative training facilities. Find your niche in a dynamic industry that provides 75%* of the jobs in Singapore.
With DCXB, you will be well prepared for a successful career in customer experience
and help your businesses to realise a positive impact on customer loyalty, higher retention, increase revenue, and growth.
With DCXB, you will be well prepared for a successful career in customer experience.
This diploma lets you…
- Specialise in three key areas of customer experience — Business Management, Analytics and Customer Management
- Develop skills to manage customers and help businesses remain profitable through good customer relationship management
- Learn to identify customers’ needs, manage their expectations and deliver excellent experiences
- Embark on a successful career in customer experience management across multiple industry verticals
Source: Ministry of Manpower (MOM), Report: Manpower Statistics In Brief 2020
Never let yourself get too comfortable. Seek challenges and always be ready for change. Through RP School of Hospitality, I learnt how to work effectively in teams and find solutions to every challenge presented. Being in my current role as a People’s Manager,
I have to manage my team and understand the importance of cultivating strong teamwork.”
As a DCXB graduate, you can embark on a career in the hospitality sector or join customer experience teams at banks, contact centres, healthcare organisations, airlines, telecommunications, and retail companies. Explore careers in these exciting fields:
- Brand and Loyalty Management
- Customer Experience Management
- Relationship Management
- Retail and Merchandising
- Sales and Marketing
- Travel and Hospitality Services
RP graduates are well-placed to embark on meaningful careers, immediately after graduation. They could even improve their employability by taking part-time courses or SkillsFuture Work-Study Programmes (WLP).
What’s more, every RP diploma is recognised and has a pathway leading to a relevant degree with top local and overseas universities. RP graduates may complete their degrees in just over two or three years in a four-year programme.
Upon graduation, DCXB students can choose to deepen their skills and knowledge in a chosen field before embarking on their career. They could either sign up for part-time courses or pursue WLP. Please visit our lifelong learning page to find out more.
DCXB graduates can choose to pursue a degree in business and hospitality management related programmes at local universities. Top universities overseas also welcome our graduates with advance standing of up to one year, they include: