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Hospitality Technology & Innovation
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Improving Visitor Experience using Digital Wayfinding and Concierge for Attractions

problem
 

Attractions with large square area have identified a need to improve the wayfinding to enhance their visitor experience. Large square area attractions like the Singapore Zoo and National Gallery Singapore have faced with issues where visitors often find it challenging to navigate around the attractions or seek out key exhibits and artefacts.

Thus, the attractions were looking for ways to leverage on technology to enhance the visitors' experience. 

solution
 

Together with our technology partners (Vouch & Drop), SOH Hospitality Solutions Centre (HSC) developed a digital wayfinding with concierge solution within the attractions. The objective behind the solution was not only to address the issue of better navigation, but also provide information and answers to the visitors at the attraction. The HSC team assisted with the information gathering for the attractions to build the initial prototype of the digital way finder/concierge. Upon completion of the minimum viable product, we launched a trial with the visitors to refine the user experience before the attractions rolled out the solution. 

Minimum-Viable-Product
Minimum Viable Product

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Trial of Minimum Viable Product

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Trial of Minimum Viable Product at Singapore Zoo

Hospitality Technology & Innovation
sucess_stories

Improving M Social’s guest experience with the use of Autonomous Delivery Robots

problem
 

With the manpower crunch in hospitality, hotels were facing the issue of shortage of manpower. M Social had particularly wanted to resolve the issue of guests’ dissatisfaction arising from shortage of manpower to deliver requests to rooms.

solution
 

RP Hospitality Solutions Centre (HSC) collaborated with Savioke to develop and implement the solution of Autonomous Delivery Robots in M Social Hotel. Our implementation also included the mapping of the delivery paths within the hotel and calling of lifts to be able to access different levels.

The Service Delivery Robots allowed M Social to send requests up to Rooms without incurring additional headcount. M Social saw the following productivity outcomes upon implementation of the solution:

  1. 900 deliveries per month
  2. < 10 mins for each delivery
  3. Average Customer Satisfaction Rating of >4 out of 5 stars
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