Self Service Check InTogether with our vendors, SOH developed and implemented self-check-in solutions for Pullman Singapore Orchard so that guests can conveniently check into their rooms without having to wait for their turn at the check-in counter. The solution includes a mobile app, which provides guest access to the hotel’s services, and a kiosk. The design of the kiosk seamlessly integrates with the hotel’s interior and retains the elegant design of the hotel lobby. It is equipped with scanners for guests to scan their passports or NRICs and has a camera to detect their faces and verify their identities. After checking in using either service, the guests will receive a digital key on the mobile app, and they can use it to scan at the door of their room to gain access.
Smart Room System
Aside from self-check-in solutions, SOH also designed the process within the Pullman Hotel smart rooms with controls connected to their e-housekeeping system. These controls allow guests to choose to have their rooms made or not to be disturbed. These requests are sent to the system and inform room service attendants so they can tend to guests effectively without having to check each floor manually. Additionally, the smart room automatically adjusts the room temperature to reduce the energy usage of air conditioners when the guests are not present. The smart room is equipped with two presence sensors, one in the main room and another in the bathroom, to detect guests’ presence. Once both sensors have detected no movements, the smart room commences its energy-saving procedure.
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