We offer courses focused on enhancing service quality, customer satisfaction and loyalty. Our courses delve into the psychology of consumer behaviour, teaching you how to anticipate and exceed customer expectations as well as improve standards of service quality.
1 day
Intermediate
Keeping customers at the centre of all company initiatives is the core of every business. In this 1-day course, you will have an overview of customer service and customer experience, and also get the chance to plan a customer experience strategy for your organisation.
Discover how to use customer journey map to understand customer behaviours, actions and emotional motivations across different touch-points of your business through this hands-on 1-day course.
Beginner
Do you wish to understand your customers so as to create a great customer experience? This short course is designed to raise consciousness of the role of digital technology used in today’s business and how it has impacted traditional human processes.
Customer experience and engagement through the contact centre is increasingly important especially as more and more consumers transact online and through digital channels. Discover the magic behind good customer experience as this course prepares you for a career in contact centres, and broaden your knowledge about this industry.
3 days
Do you wish to improve your customer experience design and discover ways to attract, retain and grow the relationship with your valued customer? This course will help you better appreciate customer experience design and be exposed to data-driven customer journey mapping.
Learn to be equipped with the skills and knowledge to improve your service processes by leveraging a service blueprint through this programme.
Level-up your visitors' experience by learning how immersive technologies can enable the creation of unique experiences, beyond sight and sound in this 1-day course.