Dive into the art of hospitality management with RP, where you will learn the intricacies of running a successful establishment, from revenue management, project management to service quality. Our courses are designed to cater to your specific interests and career goals. Learn from experienced industry professionals, access state-of-the-art facilities, and gain valuable hands-on experience through our industry partnerships.
45 hours
In this day and age, hotel managers are called upon to make decisions about their guests that will impact the legal standing of the hotel. This course will equip you with the knowledge on hospitality laws that cover your guests against injuries and accidents at the hotel.
60 hours
In this course, participants will have the opportunity to understand the importance of catering management, for both in-house and outside events. You will also learn about revenue management for banquet space, food production, manpower planning and limitations of outdoor catering.
This module introduces participants to the operation management of Contact Centre. The emphasis will be in four core areas which include the Business Plan, People, Technology and Standards & Processes. It equips participants with the necessary skills, tools and knowledge to better assimilate into the Contact Centre.
Ever wondered how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty? This course will provide you with a strong foundation on how to build a profitable relationship with customers; fostering greater customer intimacy and loyalty.
This course examines the energy cost in a hotel incurred by heating, ventilation, and air-conditioning systems (HAVC). Participants will look at renewable engineering solutions on how these costs can be effectively managed. It includes designing facilities and systems for food and beverage provisioning, telecommunications systems, and coordinating operations with renovation projects.
In this course, participants will be exposed to various principles of hospitality finance including the mathematics of finance, sales accountability, working capital, property valuation, and more.
Get introduced to all aspects of food and beverage management, from opening a restaurant, to managing operational concerns such as hygiene and sanitation, staff scheduling, customer service, etc by attending this course.
Get introduced to the concept of foodservice facilities design and planning with an emphasis on restaurants through this course.
In this course, participants will be exposed to the different processes that are in place, and analyse performance measures to determine how guests are being served at the hotel. Participants will also be able to apply their knowledge about the concepts of operational brand standards of a chain hotel, and examine how these standards can be used to improve the competitiveness of the hotel.
Do you wish to be equipped with the skills to identify and exploit opportunities for revenue and operational optimisation in the hospitality industry? Join this course to explore the application of sales and marketing techniques and how it can impact the revenue goals of the hotel.
This module is designed to inculcate participants with the service mind-set as well as to acquaint them with the theoretical and practical concepts on service quality, adapted from a service excellence framework, based on leadership, strategy, people, process, and measurement. It covers service culture, service blueprinting, measuring service quality, and service empowerment.
This course aims to provide an insight into the relationship between human resource management and the business strategy of the hotel. Participants will apply the knowledge to evaluate the functional roles of the human resource team in the hotel and examine specific areas of human resource management that operates strategically in a hotel. This includes understanding the various strategies on talent management and staff retention in the hotel.
1 year
Have you ever wondered how some companies successfully create a huge following of loyal customers? Through this programme, you will be equipped with strong analytics skills to identify industry trends, customer needs, and preferences, enabling you to create better customer experience at various touchpoints.
The Specialist Diploma in Hospitality Business Management is ideal for aspiring leaders in the field of hospitality. The course will strengthen your capabilities in the areas of hospitality operations management and hospitality financial management.
2 years
Elevate your career with us! Embark on a transformative journey with our 2-year diploma programme designed to equip you with essential skills and knowledge for a thriving career in the Hospitality and Tourism industry. Acquire skills in key functions such as Hospitality, Food and Beverage Management, Digital Transformation and Sustainability, Customer Journey Mapping and Analytics, and the latest in Hospitality Technology. Learners will also acquire skills in Project Management.
Keen to embark on a career pathway in the Hospitality and Tourism Industry? Elevate your career with us, with our carefully curated pathway, whereby on-the-job training components complement classroom learning, to provide you with both relevant industry experience as well as skills and knowledge to turbo-charge your chosen career pathway. This programme has been specially tailored for ITE graduates, looking for a rewarding pathway in the Hospitality and Tourism industry.
Are you eager to start your career in the hotel industry? Join this programme to acquire a comprehensive understanding of hotel business operations and effective revenue generation strategies.