Explore innovative practices and strategies to minimise the ecological footprint of hotels, restaurants, and tourism destinations. Through our courses, you will develop a deeper understanding of sustainable practices, use of technology and their positive impacts on your business and environment.
1 day
Beginner
Are you ready to tap into the potential and insights that customer satisfaction analytical tools can offer? Learn how to collect information and use data effectively to enhance your company's hospitality standard in this 1-day course.
45 hours
Learn how to influence consumer behaviour by manipulating the price and availability of products according to demands in this 1-day course.
2 days
Intermediate
Are you looking for ways to maximise revenue for your event space? Join this 2-day course to formulate revenue management strategies to optimise demands for event spaces.
The Ancillary Revenue Optimisation course is designed to equip aspiring revenue managers, revenue analysts and commercial executives to explore revenue management applications beyond rooms and food and beverage revenue. This course offers a structured approach to uncovering the complexities of revenue management in the hospitality sector. By the end of this course, the participants will acquire the proficiency to optimise demand across a spectrum of revenue streams.
The Rooms Revenue Optimisation course is designed to equip aspiring revenue managers, revenue analysts and commercial executives to explore revenue management strategies in the hospitality industry. With a focus on demand forecasting and revenue management techniques, participants gain essential skills to develop effective room revenue optimisation plans. By the end of the course, participants are equipped with a foundational understanding of revenue optimisation strategies and practical skills, to contribute effectively to revenue management efforts within the hospitality sector.
3 days
This course aims to empower both leaders and members of a team to sharpen their project management capabilities. You will be introduced to project management concepts and how to apply them effectively to plan as well as manage real-life projects.
Always wanted to manage a project but felt that it could only be done by professionals? In this interactive course, you will be introduced to a framework that can be used for any project – big or small.
Ever wondered what is the new era of Design Thinking for sustainability? This course will teach you how to use design thinking processes to create green and sustainable solutions that work effectively and efficiently in the hospitality industry.
Are you looking into ways to adopt green practices when planning and organising events? Come join us in this 2 day course where you will learn the best practises adopted from local and international fronts on how to plan and organise events that are environmentally sustainable.
Want to learn to market your products or services in a way that promotes environmental sustainability and responsibility? Through this fun and interactive course, you will learn how to develop effective Green Marketing strategies and solutions that resonate with environmentally conscious consumers.
1 year
Have you ever wondered how some companies successfully create a huge following of loyal customers? Through this programme, you will be equipped with strong analytics skills to identify industry trends, customer needs, and preferences, enabling you to create better customer experience at various touchpoints.