Now you see me… now you don’t.
During the Augmented Reality (AR) workshop, students will have hands-on activities that enable them to experience how retailers use AR to engage with their customers, such as trying on watches, storytelling via AR app and the product packaging. Students can also try their hands at creating their own AR in-store communications which, after creation, they can view their work as a "customer" at the Retail Unlimited Lab.
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This exciting activity is specially designed to immerse students in the world of data analytics and its critical role in making informed business decisions. During the hands-on experience, students will explore the importance of data-driven insights and gain practical exposure to data collection through live chat and social media platforms using our cutting-edge Genesys Cloud Contact Centre Systems. Students will use this system to track social media mentions, respond to customer inquiries, and gauge public opinions for actionable insights.
Money, Money, Money! App! App! App!
In the fast moving world of finance and even faster moving world of technology, students will learn how the financial industry is using technology to create a better Customer Experience. Students will be encouraged to design a FinTech product that will change the whole financial industry, and present their product.
Airline Game: maximising revenue for hospitality business
Get to understand the uncertainty in the business world and the business nature of the hospitality industry. Working in small groups, students will learn to work together to maximise revenue for hospitality business during the game.
Tea-rrific Time: Exploring the World of Tea
Step into the enchanting world of tea appreciation, where fragrant aromas, distinct flavours, and soothing brews come together to create a delightful sensory experience. students will embark on a relaxing journey to learn about diverse tea varieties and discover their unique characteristics.
Hospitality Service Etiquette
Pick up tips and techniques of delivering positive attitude and respect that can create a memorable experience for guests. Learn why understanding event layout and space, menu knowledge and proper service etiquette are part and parcel of the overall guest experience.
Brand Me!
Understand the importance of social etiquette and how this can be used to project a positive first impression including greetings, facial expressions, postures and self-introductions, including how to do proper handshakes with appropriate body language.
Marketing an Attraction
Explore the key aspects of marketing attractions. Besides learning about the different tourist profiles and their needs, try out the marketing tools learnt to an actual attraction in Singapore.
Tour of Hospitality Training Labs
Take a peek into the operations of hospitality businesses through a tour of industry-standard training facilities ranging from hotel experiential lab, retail lab, events tech lab, contact centre operations lab, culinary demo labs, barista lab, beverage lab, to training restaurants and kitchens.