Students will get a chance to tour our state-of-the-art learning and training facilities, and experience SOH’s practical approach to learning first-hand. Our LJ activities are designed to mimic actual SOH diploma modules and include exercises like:
Hello From the Other Side!
Go behind the scene of a contact centre and experience the thrills and challenges of working in a contact centre. Pick up customer experience management skills and try your hands operating a contact centre software system.
Hospitality Service Etiquette
Pick up tips and techniques of delivering positive attitude and respect that can create a memorable experience for guests. Learn why understanding event layout and space, menu knowledge and proper service etiquette are part and parcel of the overall guest experience.
Understand the importance of social etiquette and how this can be used to project a positive first impression including greetings, facial expressions, postures and self-introductions, including how to do proper handshakes with appropriate body language.
Marketing an Attraction
Explore the key aspects of marketing attractions. Besides learning about the different tourist profiles and their needs, try out the marketing tools learnt to an actual attraction in Singapore.
I Feel Good!
Find out about the key factors that help keep an individual well, including how each factor is inter-related and will affect an individual in more than one way. Dive into methods to manage stress, looking good (through good nutrition, sufficient sleep and so on) etc.
Tour of Hospitality Training Labs
Take a peek into the operations of hospitality businesses through a tour of industry-standard training facilities ranging from hotel experiential lab, retail lab, events tech lab, contact centre operations lab, spa lab, culinary demo labs, barista lab, beverage lab, to training restaurants and kitchens.
Student Attachment Programmes
Exclusive short-term student attachment programmes are also available for students to experience hospitality research work and appreciate the demands and challenges of hospitality professions.