Discover the art of creating unique customer experiences.
Let your originality find expression in fresh ideas to engage and delight your customers. When you join the Diploma in Customer Experience Management with Business (DCXB), we’ll give you the skills to craft experiences that will mark you as a game changer in the hospitality industry.
Learn about customer analytics and journey mapping, and gain hands-on experience in our innovative training suites. This is your chance to change the landscape of customer experience — find your niche in a dynamic industry that provides 80%* of the jobs in Singapore.
With DCXB, you will be well placed in a successful career in the customer experience industry.
This diploma lets you…
- Learn to identify customer needs, manage their expectations and deliver excellent experiences.
- Develop skills to manage customers and help businesses remain profitable through good customer relationship management.
- Specialise in three key areas of customer experience – Business Management, Analytics and Customer Management.
- Embark on a successful career in customer experience management across multiple industry verticals.
*Source: Ministry of Manpower (MOM), Labour Market Report 2018
[TESTIMONIAL-WRAPPER]
[TESTIMONIAL-TEXT]
Success to me is about building enough confidence to manage life’s challenges as they come my way. As an introvert, I was not a great conversationalist, but thanks to the Problem-based Learning pedagogy in RP, I grew out of my shell and am now confident in my interactions with customers. Armed with all that I have gained from the DCBX course, I am now confident of creating unique experiences for the hospitality business.
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[TESTIMONIAL-NAME]Nurul Umairah Bte Abdul Khalik[/TESTIMONIAL-NAME]
[TESTIMONIAL-DESIGNATION]Diploma in Customer Experience Management with Business, 2019 Graduate and Valedictorian[/TESTIMONIAL-DESIGNATION]
[/TESTIMONIAL-WRAPPER]
As a DCXB graduate, you can embark on a career in the hospitality sector or join customer experience teams at banks, contact centres, healthcare organisations, airlines, telecommunications, and retail companies. Explore careers in these exciting fields:
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Relationship Management
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Travel Services
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Customer Experience
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Loyalty Management
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Purchasing and Retail
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Sales and Marketing
RP graduates are well-placed to embark on meaningful careers, immediately after graduation. They could even improve their employability by taking part-time courses or SkillsFuture Work-Study Programmes (WLP).
What’s more, every RP diploma is recognised and has a pathway leading to a relevant degree with top local and overseas universities. RP graduates may complete their degrees in just over two or three years in a four-year programme.
Skills Deepening
Upon graduation, DCXB students can choose to deepen their skills and knowledge in a chosen field before embarking on their career. They could either sign up for part-time courses or pursue WLP. Please visit our lifelong learning page to find out more.
Undergraduate Studies
DCXB graduates can choose to pursue a degree in business and hospitality management related programmes at local universities. Top universities overseas also welcome our graduates with advance standing of up to one year, they include: