School of Hospitality (SOH)

Revenue Management for Non-Revenue Managers

This course will cover key revenue management principles and basic techniques used to maximize the opportunities to generate more revenue. 

Analytics for the Hospitality Industry

This course will explore importance of collecting information that determines the level of customer satisfaction, and how to use the data to enhance your company’s hospitality standards.

Enhancing Experience for the Millennial Visitor

This course will explore how to meet increasing expectations of the millennial guest, through immersive visitor engagement technology.

Understanding Your Visitors

This course will explore visitor’s profiles, types of visitors and the factors that influence visitor behaviour.

Know Your Customer – Mapping Customer Experience & Journey

This course will provide you insights into the world of customer experience and using the tool of journey mapping to view and understand customers

Event Management: Tips and Tricks

This course will cover the Event Management Process, conceptualising, planning, coordinating and executing events. 

Project Management: Made Fun and Easy (2 days)

This course will explore various components of managing a project effectively and successfully.

Growing Customer Satisfaction and Service Quality in F&B

This course covers how to identify customer service issues based on the feedback and information collected from the various channels and improve processes.

Improving F&B Operations with System Thinking and Problem Solving

This course in Systems Thinking allows leaders to analyse issues that affect the achievement of desired goals from an integrated macro perspective. 

Leading and Developing Staff Capability in F&B through Change Management

The course aims to provide a framework for participants to rally their teams to meet the daily operational challenges as well as prepare for changes occurring around them.

Understanding F&B Income and Expenses for Revenue Management (2 days)

This course will teach you how to interpret and analyse F&B financial statements. 

Basic Enriched Bread Making Workshop

Learn to bake nutritious and preservative-free loaves and become the star of your kitchen!

Basic Barista & Coffee Appreciation

Enjoy a day full of caffeine! From milk frothing to expresso extraction techniques, learn about what makes that perfect cup of coffee

Aromatherapy for Everyday Use

Recreate the spa experience at home by learning more about essential oils and their effects on the human body.

Healthy Eating for Golden Ages (Mandarin)

Find out how good diet choices can help manage the risks of the 3Hs—high blood sugar, high Cholesterol and high blood pressure. Featuring instructor Tee Chee Hoo.

Improve Your Skin in 5 Easy Steps

This hands-on workshop will equip you with the skills to acquire soft and moisturized skin without visiting the facial salon.